Salon Customer Experience Specialist - Rockaway Town Square

Penney OpCo LLC • Rockaway Township, NJ

3d • Onsite

About The Position

The Salon Customer Experience Specialist is the first and last impression of the salon, creating a welcoming, professional, and elevated experience for every guest. The role supports smooth front desk operations, accurate appointment scheduling, prompt and courteous service, and resolution of client concerns. It also contributes to salon success through retail product recommendations and sales, helping guests support their hair-care routines and building trust through product knowledge and service.

The specialist greets and assists guests throughout their visit, handles appointments and payments, supports stylists and the salon team, and maintains front desk and retail-area standards. The role also promotes rebooking, salon events, JCPenney Rewards and Credit Card acquisition and usage, and sales promotions. The listed pay range is USD $16.00–$20.00 per hour.

Requirements

• Passion for salon products and services, with an understanding of the benefits products and salon services provide to clients.
• Ability to solve problems and make sound decisions that support sales, profit, and customer service.
• Ability to execute work efficiently and effectively and encourage strong performance in oneself and others.
• Ability to provide great customer service, cooperate, and build positive, inclusive, and respectful relationships.
• Ability to take accountability for actions and outcomes.
• Proactive approach to improving the customer experience, with confidence to do what is right and the energy and urgency to act.

Responsibilities

• Recommend retail products based on guest needs, stylist consultations, and seasonal promotions.
• Meet or exceed individual retail sales goals and contribute to overall salon sales targets and productivity expectations.
• Educate guests about product benefits and use for at-home care; reinforce stylists’ recommendations during checkout and use FindMore when appropriate.
• Support in-salon promotions, product launches, limited-time offers, and daily, weekly, and monthly retail goals through education and upselling.
• Encourage guest rebooking and promote JCPenney Rewards and Credit Card acquisition and usage.
• Greet guests warmly and professionally, listen actively, and provide a personalized experience from check-in through check-out.
• Confirm appointments, answer guest questions, and handle phone and in-person inquiries efficiently and professionally.
• Collaborate with stylists, managers, and fellow Customer Experience Specialists to support a positive team environment.
• Meet company attendance and punctuality standards and participate in training, skill development, and team meetings.
• Promote and support events that drive traffic, client engagement, and service bookings.
• Manage front desk operations, including scheduling, guest check-in and check-out, and payment processing.
• Maintain cleanliness and organization standards at the front desk and in the salon retail area.
• Track product levels, restock retail shelves, and alert leadership about low stock.
• Follow salon policies and procedures, including safety, sanitation, and compliance protocols.

Benefits

• Medical insurance, if eligible.
• Dental insurance, if eligible.
• Vision insurance, if eligible.
• Term life insurance, if eligible.
• Paid vacation, if eligible.
• Eight paid holidays during the calendar year for associates eligible for paid vacation (MTO).
• Additional compensation for store hourly associates scheduled to work on a designated holiday.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise for all associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed