Salon Customer Experience Host (Salon Assistant)

Sharkey's Nanuet•Colonie, NY

18h•Onsite

About The Position

A Customer Experience Host (CEH) is one of the most important and rewarding positions in our salons. They are the heartbeat of the experience at Sharkey's, the friendly face families remember, and the person who can transform a simple haircut into a special memory. The CEH ensures that from check-in to goodbye, every family feels seen, cared for, and welcomed back.

Requirements

Must be able to manage entertainment, comfort children, and engage parents.
Must be able to maintain salon cleanliness.
Must be able to support stylists and manage the emotional center of the salon.
Must be able to handle phones, voicemails, appointment booking, check-ins, and check-outs.
Must be able to handle high volume with grace, staying calm and cheerful.
Must be able to celebrate post-cut achievements.

Responsibilities

Greeting guests warmly.
Managing Entertainment: Turn on cartoons or games upon approval of the patents; Offer chairs and cartoons for siblings if space allows.
Comfort kids: Use humor, toys, treats etc. to calm nervous kids.
Engaging Parents with Care and Respect; offering treats and balloons at the end of the service.
Cleanliness: Keeping the salon tidy and spotless; Tidy up hair, cups, waiting areas, and bathrooms. Restock essentials like balloons and lollipops.
Supporting stylists; and being the emotional center of the salon.
Answering phones, checking voicemail messages and calling customers back, managing appointment book, Check Customers in and out.
Handling High Volume with Grace: Stay calm and cheerful; Greet warmly but briefly; Prioritize tidiness and guest flow; Keep communication going with stylists.
Creating a Rockstar Finish: Celebrate Post-Cut achievement - Every child deserves a celebration.
Compliment their new look - Offer a balloon - Quietly ask parent if lollipop is okay. Give high-fives and Shark's Tattoo, if permitted. Always send them off with a smile.