Experience Host

Auberge Collection•Los Olivos, CA

16h•Onsite

About The Position

Embark on an exciting journey as an Experience Host, where you will be the orchestrator of unforgettable moments, curating immersive and personalized experiences for our guests. With your vibrant personality and passion for hospitality, you'll ensure each visitor feels not just welcomed but truly connected to the magic of our establishment.

Requirements

Strong interpersonal skills with a genuine passion for guest service
Ability to multitask effectively in a fast-paced environment
Strong problem-solving and critical-thinking abilities
Calm and composed under pressure
Ability to work collaboratively across departments
Basic computer proficiency
Flexible schedule, including weekends and holidays
Ability to execute creative programs from concept through completion
Knowledge of The Inn at Mattei’s Tavern and the local area (or ability to quickly learn)
Adaptability to take on evolving responsibilities
Minimum of 2 years of experience in high-end guest service or hospitality
Experience coordinating events, activities, or personalized guest services
Background in areas such as catering, events or hospitality
Proficiency in Google Workspace (Gmail, Docs, Sheets, etc.)
Familiarity with Property Management Systems

Responsibilities

Create a warm and welcoming atmosphere, engaging with guests to understand their preferences and needs, and ensuring a positive and personalized experience.
Organize and coordinate activities, events, or special experiences for guests, aligning with their interests and enhancing their overall stay.
Provide information about the facility, services, and local attractions, assisting guests in making informed decisions to maximize their enjoyment.
Address and resolve guest concerns or issues promptly and professionally, ensuring a seamless and enjoyable experience throughout their visit.
Act as a communication bridge between guests and various departments, facilitating requests and ensuring the smooth execution of planned activities or experiences.
Develop and communicate compelling narratives around each experience, the property, and the Santa Ynez Valley.
Conduct monthly inventory of OS&E and experience-related products.
Place orders and maintain appropriate inventory levels.
Organize and clean experience bins and closets
Support the planning and execution of retail pop-up events in partnership with Marketing and Operations teams.
Participate in training initiatives and contribute to team inspiration and engagement.
Educate team members across departments to confidently promote and deliver experiences.
Maintain open communication with operational leaders to ensure alignment on programming and offerings.
Maintain accurate documentation, including SOP updates, internal communications, and reporting.
Register guests and manage data within the WAY POS system.
Utilize Lightspeed and other systems to support daily operations.