Salesforce Solution Engineer

State of North Carolina • Wake County, NC

1d • Hybrid

About The Position

The Salesforce Solution Engineer will support and enhance the PATH NC child welfare system, maintaining a stable, secure, user-centered Salesforce platform integrated with MuleSoft, Power BI, Synapse, and mainframe technologies. The role leads the design, configuration, and delivery of scalable Salesforce solutions while maintaining reliability, meeting data-quality standards, and applying security and governance practices.

The engineer troubleshoots Salesforce issues within established SLAs, translates stakeholder needs into enhancements that improve adoption and workflow efficiency, and guides integration and data-flow improvements across connected systems. The position also evaluates and introduces technologies, modernizes the platform through incremental improvements, and keeps solutions aligned with evolving policy, practice, and user needs. Clear communication, leadership, and long-term strategic planning help ensure the system remains accessible, sustainable, and effective for frontline staff serving children and families.

This is a time-limited position concluding June 30, 2031. It is funded in part through federal funds, is eligible for hybrid work, and requires onsite reporting in Raleigh, North Carolina.

Requirements

• Bachelor's degree in computer science, an IT-related field, or a related technical degree from an appropriately accredited institution and six years of progressive experience in business application, business intelligence, or enterprise application consulting or development; OR an associate degree in computer science, an IT-related field, or a related technical degree and seven years of progressive experience in business application consulting or development; OR a high school diploma or GED and ten years of experience in business application, business intelligence, or enterprise application consulting or development; OR an equivalent combination of education and experience.

Nice To Haves

• Lead Salesforce solution design and delivery by defining technical standards and guiding configuration decisions while meeting scope, timeline, and quality targets.
• Design and implement Salesforce solutions with Flows, custom objects, validation rules, and security controls to reduce manual processes and measurably improve workflow efficiency.
• Build and maintain Salesforce API integrations that meet data-quality targets and provide reliable, error-free data exchanges.
• Troubleshoot Salesforce issues, identify root causes, and deliver fixes within established SLAs to improve system stability and user satisfaction.
• Translate stakeholder requirements into Salesforce enhancements that increase feature adoption and improve usage metrics across teams.

Responsibilities

• Lead Salesforce solution design and delivery, defining technical standards and guiding configuration decisions.
• Design, configure, and deliver scalable Salesforce solutions using Flows, custom objects, validation rules, and security controls.
• Support and enhance the PATH NC child welfare system and maintain its reliability, security, and user-centered operation.
• Build and maintain integrations through Salesforce APIs and guide data-flow improvements across connected systems.
• Troubleshoot Salesforce issues, identify root causes, and deliver fixes within established SLAs.
• Translate stakeholder requirements into enhancements that improve adoption and measurable workflow efficiency.
• Maintain defined data-quality standards and reliable data exchanges.
• Apply security and governance practices.
• Evaluate and introduce new technologies and modernize the platform through incremental improvements.
• Align platform solutions with evolving policy, practice, and user needs.
• Provide leadership, clear communication, and long-term strategic planning to support system accessibility and sustainability.

Benefits

• Health insurance options
• Standard and supplemental retirement plans
• NCFlex program benefits
• Paid vacation leave
• Paid sick leave
• Community service leave
• Paid parental leave for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior