Salesforce Solution Architect
About The Position
CrossCountry Consulting is seeking a Salesforce Solution Architect to work with clients to design, implement, and optimize Salesforce solutions. The role serves as a trusted client partner, applying hands-on functional and technical expertise to deliver tailored integrated solutions that address current challenges and support future success. The architect leads project teams and owns technical delivery while remaining directly involved in Salesforce configuration. The role also oversees client engagements, project plans, staffing, schedules, budgets, delivery quality, change management, testing, and go-live preparation. The position contributes to firm-approved AI-enabled client solutions in accordance with company policies on data protection, intellectual property, and professional standards. The estimated compensation range is $150,000–$200,000 per year, plus annual bonus and additional benefits.
Requirements
- At least 8 years of professional services experience.
- Experience implementing and configuring Salesforce, leading Salesforce optimization projects, and providing Salesforce managed services.
- Experience covering planning and delegation, process flow discovery, functional and technical design, training, testing, go-live support, and project management.
- Proven expertise in business process analysis and solution design.
- Success overseeing multiple projects, schedules, and tasks concurrently to ensure timely delivery and results.
- Proficiency in Excel, Word, PowerPoint, and Outlook.
- Success building and developing strong client relationships.
- Ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
- Openness to learning and applying emerging technologies, including AI and automation, in alignment with firm policies and client standards.
- Bachelor’s degree in Accounting, Finance, Business Administration, Information Systems, or a related field from an accredited university.
- Salesforce Administrator Certification (SCA).
Nice To Haves
- Strong preference for prior experience configuring Salesforce clouds such as Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Salesforce CPQ+.
Responsibilities
- Oversee client accounts, projects, and engagements, including work plans, staffing, timelines, and budgets across lifecycle phases, and maintain an integrated project plan.
- Lead and advise on Salesforce configurations, taking a hands-on role throughout the process.
- Drive projects by leading the project team while directly completing configuration tasks.
- Own the technical aspects of projects and ensure successful implementation.
- Guide customers through change management and provide resources and strategies for a smooth transition.
- Maintain accountability for delivery quality; oversee junior team members and proactively identify, resolve, or escalate project risks and issues.
- Oversee scheduling for configuration, testing, and go-live preparation, and coordinate third-party app and integration implementations.
- Perform business analysis to design and implement Salesforce in client environments; manage solution design, approvals, development, and final testing.
- Assist with preparing baseline statements of work or change orders as needed.
- Contribute to developing and implementing firm-approved AI-enabled client solutions in accordance with company policies and professional standards.
Benefits
- Comprehensive healthcare options, including medical, dental, and vision coverage.
- Flexible spending accounts.
- 401(k) with company matching.
- Generous parental and maternity leave policies.
- Technology stipends.
- Wellness reimbursement programs.
- Annual bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
