Salesforce Solution Architect

Capgemini • Chicago, IL

1d • Hybrid

About The Position

Capgemini is seeking an experienced Salesforce Solution Architect with deep expertise in Service Cloud to lead the design and implementation of scalable, high-performing Salesforce solutions. The role defines the overall Salesforce architecture, aligns solutions with business objectives, and drives technical excellence across Salesforce initiatives.

The Solution Architect assesses technical feasibility and implementation risks and is responsible for designing and implementing technical and solution architecture. The role defines system structure and interfaces, solution principles, software design, and implementation, drawing on business and technology expertise. The scope is determined by the business issue at hand.

This is a hybrid role in Chicago, Dallas, Houston, Nashville, Atlanta, or New York.

Requirements

• At least 5 years of Salesforce implementation experience as a Solution Architect.
• Proven expertise in Salesforce Service Cloud and related capabilities.
• Strong understanding of Salesforce architecture components, including data modeling, security, integrations, and DevOps.
• Experience leading technical design and governance processes.
• Salesforce Service Cloud and Experience Cloud certifications.
• Excellent communication and documentation skills.

Nice To Haves

• Experience with Revenue Cloud and handling sensitive data, such as export control data.
• Familiarity with analytics tools and integration frameworks.

Responsibilities

• Own the Salesforce architecture, including the data model, security, environment strategy, DevOps, integrations, analytics, and roadmap updates.
• Lead and participate in Salesforce and Technology governance groups, providing thought leadership in solution design, technical design, and quality assurance.
• Drive high-level technical design for Salesforce changes and enhancements, ensuring adherence to architectural principles and standards.
• Produce high-quality documentation and oversee low-level technical design deliverables.
• Design and implement scalable, high-performing Salesforce solutions, evaluating when third-party solutions may be more appropriate.
• Create High-Level Designs and documentation based on business requirements for Service and Support, including potential integration with Revenue Cloud and handling export control data.
• Assess project technical feasibility and implementation risks.

Benefits

• Paid time off, including vacation of 12–25 days depending on employee grade, company-paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
• Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed