Salesforce Solution Architect

Hard Rock Hotel & Casino Ottawa

3d

About The Position

We are seeking an experienced, hands-on Salesforce Solution Architect to lead the design, development, and delivery of enterprise solutions across Salesforce Service Cloud, Data Cloud, Agentforce, and emerging AI technologies. The role combines technical expertise with architectural ownership, technical leadership, and business collaboration. The architect will guide technical teams, drive innovation, contribute to development and AI initiatives, and support continuous platform improvement.

Requirements

• 10 or more years of Salesforce platform experience, including hands-on development, enterprise implementations, and solution architecture.
• Strong expertise in Salesforce Service Cloud, Apex, Lightning Web Components, Flow, SOQL, and platform security.
• Experience with Salesforce Data Cloud, Agentforce, and AI-powered solutions.
• Strong understanding of generative AI, LLMs, AI agents, prompt engineering, and enterprise AI integration concepts.
• Experience designing, developing, or integrating AI-powered solutions using Salesforce and/or other enterprise AI platforms.
• Knowledge of MuleSoft, REST/SOAP APIs, enterprise integrations, data architecture, and integration design principles.
• Demonstrated technical leadership guiding development teams, influencing architectural decisions, and delivering enterprise solutions.
• Ability to independently own complex technical initiatives, coordinate cross-functional activities, and manage multiple technical priorities.
• Experience translating business requirements into technical designs and supporting projects throughout the delivery lifecycle.
• Excellent analytical, troubleshooting, problem-solving, communication, and stakeholder engagement skills.

Nice To Haves

• Hands-on experience implementing enterprise AI agents, RAG-based solutions, AI orchestration, and integrations with external AI models.
• Experience with Salesforce Marketing Cloud and cross-cloud architecture.
• Experience with Python, JavaScript, or similar programming languages.
• Experience providing technical guidance, mentoring developers, coordinating external partners, and overseeing solution delivery.
• Experience supporting large-scale enterprise applications and mission-critical production environments.
• Salesforce Architecture certifications, including Salesforce Certified Application Architect, Salesforce Certified System Architect, Salesforce Certified Platform Integration Architect, or Salesforce Certified Platform Data Architect.
• Salesforce Platform and AI certifications, including Salesforce Certified Agentforce Specialist, Salesforce Certified Data 360 Consultant, or Salesforce Certified Platform Developer I/II.
• Relevant professional certifications in AI engineering, generative AI, cloud architecture, or enterprise AI technologies.

Responsibilities

• Design, architect, develop, and support enterprise Salesforce solutions, primarily using Service Cloud, Data Cloud, and Agentforce.
• Develop and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), Flow, SOQL, custom objects, security configurations, and other platform capabilities.
• Design scalable Data Cloud solutions, including data ingestion, data modeling, identity resolution, and customer data unification.
• Provide architectural guidance for enterprise integrations, including REST/SOAP APIs, MuleSoft, and middleware, while collaborating with integration teams on implementation.
• Establish and maintain architecture standards, development best practices, technical documentation, and platform security.
• Conduct technical reviews, troubleshoot complex issues, optimize performance, and ensure solutions are secure, scalable, and maintainable.
• Lead the architecture and implementation of AI-powered solutions using Salesforce Agentforce, generative AI, large language models, and other enterprise AI technologies.
• Evaluate, design, and integrate emerging AI technologies, platforms, and frameworks for enterprise innovation, intelligent automation, and business transformation.
• Design and develop intelligent agents, conversational AI, automated workflows, and AI-driven solutions to improve customer experiences and operational efficiency.
• Apply prompt engineering, Retrieval-Augmented Generation (RAG), AI orchestration, and secure integration with enterprise data and applications.
• Research and evaluate emerging AI capabilities, develop proof-of-concepts, and identify intelligent automation opportunities.
• Ensure AI solutions comply with enterprise standards for security, data privacy, responsible AI, governance, and operational reliability.
• Provide technical leadership and architectural direction across Salesforce, AI, and enterprise technology initiatives, aligning solutions with business objectives and technology standards.
• Work with business stakeholders to translate requirements into scalable technical solutions and recommend appropriate approaches.
• Own technical solution delivery from requirements gathering and architecture through development, testing, deployment, and production support.
• Guide internal developers and external partners on technical decisions, solution design, development standards, and issue resolution.
• Coordinate technical activities across development, integration, security, infrastructure, and other cross-functional teams.
• Prepare technical estimates, assess project feasibility, identify risks and dependencies, and support project planning and prioritization.
• Conduct solution reviews, validate technical deliverables, and ensure quality, performance, and adherence to enterprise architecture standards.
• Identify opportunities for platform optimization, process improvement, and technology innovation.

Benefits

• Comprehensive benefits package intended to support team members’ health and well-being, future planning, and work-life balance; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed