Salesforce Platform Lead

Tierpoint•,

5d•$111,717 - $167,575

About The Position

The Salesforce Platform Lead serves as a technical role model for new and break-fix work at TierPoint. Working closely with the Salesforce architect, the lead helps shape the platform vision, establish standards, and provide technical governance for platform configurations and enhancements. The position also manages the Salesforce application lifecycle, including implementations, enhancements, upgrades, retirements, and roadmap development. The role partners with business stakeholders and technology teams to define requirements, develop best-fit solutions, plan and implement projects, and deliver business outcomes aligned with IT and business strategy. It provides consultation across executive, management, end-user, and technical audiences, supports operational excellence, and troubleshoots issues through root-cause analysis and long-term solutions. The position provides informal team leadership, including recommendations and reporting on workload and prioritization.

Requirements

At least 5 years of Salesforce experience.
Current Salesforce System Administrator certification.
Current Salesforce Developer certification.
Proven experience delivering IT process and change management.
Professional experience and knowledge adequate to perform the job responsibilities.
Excellent verbal, written, and interpersonal skills.
Ability to prioritize and organize effectively.
Ability to work on multiple projects simultaneously.
Ability to work independently and collaboratively.
Ability to work in a fast-moving, team-oriented, collaborative environment with tight deadlines.
Proficiency with MS Office Suite and Windows-based computer applications.

Responsibilities

Manage and prioritize the product feature backlog and development for SuccessFactors features and enhancements.
Work with the technology team to develop detailed requirements and ensure a clear understanding of planned work.
Address and collaboratively mitigate roadblocks to achieve release and sprint goals.
Lead product-release plans and set expectations for delivering new functionality.
Share and document knowledge.
Consult with senior leaders on process transformation and value stream management, aligning stakeholders around a unified experience that serves members, employees, and business needs.
Lead business and journey owners through large, complex, or ambiguous business problems and connect end-to-end processes to deliver efficient and compliant experiences.
Monitor process performance; establish key performance and risk indicators; analyze process data; and conduct benchmarking to identify root causes and address complex business problems.
Assess realized value, experience performance, and gaps or problems within the process architecture framework.
Provide informal team leadership, including recommendations and reporting on sub-team workload and prioritization.
Use knowledge of corporate strategy and the business landscape to identify Business Process Management opportunities that link business objectives to process management strategy.
Develop and lead strategy to deliver business outcomes aligned with IT and business strategy.
Manage the application lifecycle, including implementations, enhancements, upgrades, retirements, and the overall roadmap.
Work with business stakeholders to define business cases, develop best-fit solutions, and support project planning and implementation.
Advise stakeholders across executive, management, end-user, and technical levels about opportunities and risks associated with system approaches.
Represent topics in business-wide meetings.
Support business functions in achieving operational excellence and positive business outcomes.
Troubleshoot problems, perform root-cause analysis, and provide long-term solutions.
Provide quality internal and external customer service in accordance with Company values.
Perform other duties as assigned.