Salesforce Omnichannel Consultant - Santa Clara, CA

Rootshell Enterprise Technologies • Santa Clarita, CA

18h

About The Position

We are seeking an experienced Salesforce Omnichannel Consultant to support the implementation of a cutting-edge Contact Center solution. The role involves hands-on expertise in Salesforce Service Cloud Omnichannel for case routing and integration with AWS Connect for seamless call handling. The position is located in Santa Clara, California, and is a contract role.

Requirements

• Proven expertise in Salesforce Service Cloud and Omnichannel configuration.
• Hands-on experience with AWS Connect integration for voice/call routing.
• Strong understanding of case management, automation, and queue-based routing.
• Ability to work independently and manage priorities in a fast-paced environment.
• Excellent problem-solving and communication skills.
• Minimum 10 years of experience.

Responsibilities

• Design and implement Salesforce Omnichannel for intelligent case routing.
• Integrate Salesforce Service Cloud with AWS Connect to enable voice call routing.
• Configure routing rules, presence configurations, and queue management.
• Collaborate with Salesforce developers, AWS engineers, and business stakeholders.
• Troubleshoot and optimize the performance of the integrated contact center solution.
• Provide technical documentation and support training sessions.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed