Salesforce Marketing Cloud Specialist - (Fully Remote UK Based)

Mojo Mortgages

1d•Remote

About The Position

Mojo Mortgages is seeking a proactive, accountable Salesforce Marketing Cloud Specialist to improve and enhance its SFMC practice and help improve the customer mortgage experience. The role is part of a growing team of Salesforce, marketing automation and CRM specialists, and works closely with the CRM function and stakeholders across the business. It involves managing customer databases, building and improving automated marketing campaigns, and using data and technical expertise to improve customer experience, data integrity, processes and platform health. The position is fully remote for candidates based in the UK, with an opportunity to work from anywhere in the world for up to 22 days per year. The successful candidate will take ownership of the Salesforce Marketing Cloud setup and configuration, contribute to operational improvements, and support end-user training and development. They will work in an AI-enabled business and receive mentorship from an experienced SFMC leader, with exposure to a Salesforce Marketing Cloud practice integrated with Sales Cloud.

Requirements

Demonstrable experience using Salesforce Marketing Cloud.
Strong knowledge of HTML and AMPscript.
Data analysis skills, including SQL and API skills.
A data-driven approach to decision-making, including forming hypotheses and proposing well-reasoned solutions.
Ability to work independently and manage workload once priorities are clear.
Ability to write, interpret and critique technical specifications and requirements.
Organised approach to workload management and documentation using Linear and Notion or equivalent tools.
Preparedness for meetings, active listening, and clear, constructive communication.
Proactive ownership mindset and accountability for work from start to finish.
Demonstrable experience with a range of Marketing Cloud modules, including Email Studio, Automation Studio, Mobile Studio, Journey Builder and Content Builder.
Demonstrable end-to-end SFMC project delivery experience, including stakeholder management and good communication skills.

Responsibilities

Manage customer databases and implement automated marketing campaigns.
Work closely with the CRM function and use AMPscript to build personalised, dynamic campaigns across multiple touchpoints.
Identify, recommend and implement improvements to user experience, data integrity and process automation.
Prepare and run tests and reports to assess platform health, then present data-driven hypotheses and clear recommendations for the Salesforce/CRM roadmap.
Work with stakeholders to recommend and agree on technology solutions that meet business requirements.
Ensure processes are followed consistently; own documentation and provide clear, constructive education and feedback where appropriate.
Support the MI function with insight and analysis of performance and process flows.
Use Salesforce to help sales and customer success teams deliver high-quality service and customer care.
Take ownership of Salesforce Marketing Cloud setup and configuration.
Contribute to operational improvements and end-user training and development.

Benefits

Remote working.
Basic salary of up to £45,000.
Work from anywhere in the world for up to 22 days per year.
25 days' holiday plus bank holidays, increasing to up to 28 days with length of service.
Company social events.
Pension via Aviva, with employer matching up to 5%.
Sick pay and sick pay insurance.
Wellness programme from Able Futures.
Critical illness cover and subsidised private medical insurance.
Death-in-service policy.
Enhanced maternity, primary adoption, paternity and secondary adoption pay.
Compassionate leave.
Long-service awards of up to £5,000.