Salesforce Lead

Hitachi • (DEAI DS) US Remote MA, MA

2d • Hybrid

About The Position

Join a highly collaborative Salesforce Managed Services team responsible for supporting and optimizing Salesforce and a broad ecosystem of integrated business applications. Partner closely with client stakeholders, Salesforce developers, architects, administrators, vendors, and offshore delivery teams to ensure seamless business operations. Work across Sales, Marketing, Customer Success, Revenue Operations, and Digital Experience platforms that support critical business processes. Serve as a trusted technical leader, driving application stability, integration excellence, and continuous improvement across the Salesforce landscape.

Requirements

• 8+ years of hands-on Salesforce experience with demonstrated technical leadership in enterprise environments.
• Deep knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, platform architecture, security, automation, and integrations.
• Strong understanding of Salesforce APIs, REST/SOAP services, Apex, Flow, data models, and enterprise integration frameworks.
• Experience reviewing solution designs, architecture, production support issues, and technical implementation approaches.
• Ability to quickly learn new applications, understand business processes, and perform impact analysis across complex application ecosystems.
• Excellent stakeholder management, problem-solving, communication, and cross-functional collaboration skills.
• Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Salesforce Platform Architecture and Enterprise Solution Design.
• Salesforce Integration Technologies (REST APIs, SOAP APIs, Middleware, Integration Patterns).
• Apex, Flow, Automation, Security Model, and Data Management.
• Production Support, Incident Management, Technical Troubleshooting, and Root Cause Analysis.
• Enterprise Application Ecosystem Support and Boundary Application Management.
• Technical Leadership, Client-Facing Communication, and Stakeholder Management.
• Documentation, Runbooks, Dependency Mapping, and Support Operations.

Nice To Haves

• Salesforce CPQ / Revenue Cloud.
• Marketing Cloud / Account Engagement (Pardot).
• Salesforce Data Cloud.
• Einstein AI / Agentforce.
• Experience with managed package implementations and upgrades.
• Exposure to Gainsight, ZoomInfo, HubSpot, Salesloft, Qualtrics, Cvent, AEM, Google Analytics, and similar SaaS platforms.
• Strong knowledge of enterprise integration architectures and multi-application ecosystems.
• Salesforce certifications such as Application Architect, System Architect, Platform Developer, or Administrator.

Responsibilities

• Act as the primary technical lead and escalation point for Salesforce and all boundary applications within the managed services environment.
• Provide technical leadership across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud/Account Engagement, CPQ/Revenue Cloud, Data Cloud, and related integrations.
• Troubleshoot complex production issues, perform technical triage, identify root causes, and coordinate with internal teams, vendors, and SMEs through resolution.
• Assess the impact of Salesforce releases, managed package updates, application upgrades, and integration changes across the ecosystem.
• Maintain application inventories, integration documentation, dependency maps, runbooks, and support knowledge bases.
• Develop working knowledge of integrated platforms including Gainsight, ZoomInfo, HubSpot, Profound, Qualified, Everstage, AEM, Synthesia, Cvent, Salesloft, Qualtrics, Qvidian, and Google Analytics.
• Serve as a trusted advisor to business and technology stakeholders, providing guidance on incidents, risks, enhancements, dependencies, and platform health.

Benefits

• industry-leading benefits, support, and services that look after your holistic health and wellbeing
• flexible arrangements that work for you (role and location dependent)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed