Salesforce Platform Lead

Vichara • Washington, DC

3d • $120,000 - $140,000

About The Position

Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world. This role involves working with the Salesforce delivery team to refine prioritized backlog items, collaborating on the design of enhancements and bug fixes, and reviewing implemented capabilities to ensure value delivery. The lead will also work with business and technology stakeholders to identify and prioritize needs, develop and maintain the Salesforce roadmap, and review/update it quarterly. Additionally, the role includes working with the Salesforce Support team to refine support processes and identify persistent support requests that can be mitigated by platform enhancements.

Requirements

• Bachelor's Degree, required.
• Minimum 7 years of overall relevant experience, required.
• Knowledge and experience with Salesforce, required.
• Experience interfacing across business and technology, required.
• Experience as a platform owner or product owner for strategic projects that involve Salesforce development teams, required.

Nice To Haves

• Concentration in Information Systems, Computer Science, or Finance, preferred

Responsibilities

• Work with Salesforce delivery team to refine prioritized backlog items.
• Work with Salesforce development team on design of enhancements and bug fixes.
• Review implemented capabilities to ensure value is delivered as expected.
• Work with business and technology stakeholders of the Salesforce platform to identify and prioritize needs.
• Develop and maintain Salesforce roadmap, and review and update with stakeholders quarterly.
• Work with Salesforce Support team to refine support processes for the platform in order to reduce friction with business users.
• Work with Salesforce Support team to identify persistent support requests/incidents that could be mitigated by enhancements to the platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior