Lead, Salesforce Service Cloud
About The Position
The Lead Salesforce Developer is responsible for designing, developing, and scaling enterprise-grade solutions on the Salesforce platform. This role provides technical leadership across the full development lifecycle, partnering with product owners, architects, and business stakeholders to deliver high-quality, scalable, and secure solutions. The ideal candidate will drive best practices in development, integration, and release management while mentoring a team of developers. This role enables the organization to maximize value from Salesforce by delivering reliable, efficient, and innovative customer experience solutions.
Requirements
- Bachelor's degree with typically 8 years of relevant experience OR Master's degree with typically 6 years of relevant experience OR typically 12 years of relevant work experience without degree
- 5+ years of Salesforce platform experience
- Deep expertise in Salesforce development (Apex, LWC, SOQL, Flow)
- Strong experience designing and implementing integrations using APIs, middleware, and external systems
- Proven experience architecting scalable solutions for complex, enterprise-level business and technical challenges
- Demonstrated ability to translate ambiguous business requirements into structured, high-quality technical solutions
- Proven experience leading development efforts and mentoring teams in an Agile delivery model
Nice To Haves
- Salesforce certifications such as: Platform Developer I/II or Architect certifications
- Experience with AgentForce
- Salesforce Service Cloud Consultant Certification or Salesforce Sales Cloud Consultant Certification
Responsibilities
- Lead the end-to-end design and development of Salesforce solutions across Service Cloud, Experience Cloud, Sales Cloud, Agentforce Agents and numerous integrations
- Architect scalable custom solutions using Apex, Lightning Web Components (LWC), and Salesforce platform features
- Partner with product owners and stakeholders to translate business requirements into technical designs and solution architecture
- Oversee code quality through reviews, testing strategies, and adherence to development best practices
- Drive integration design and implementation using REST/SOAP APIs, event-driven patterns, and middleware tools
- Mentor and guide developers, promoting technical growth and consistent engineering standards across the team
- Manage deployments and release processes, ensuring stability across environments
- Troubleshoot complex technical issues and perform root cause analysis to ensure system reliability
- Establish and enforce platform governance, security, and performance optimization standards
- Collaborate with cross-functional teams (architecture, QA, business stakeholders) to deliver aligned and high-impact solutions
Benefits
- Paid "UA Give Back" Volunteer Days
- Under Armour Merchandise Discounts
- Competitive 401(k) plan matching
- Maternity and Parental Leave for eligible and FMLA-eligible teammates
- Health & fitness benefits, discounts and resources
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What This Job Offers
Job Type
Full-time
Career Level
Senior
