Salesforce Marketing Cloud Consultant

Innova Solutions • Dallas, TX

1d • Hybrid

About The Position

A client of Innova Solutions is immediately hiring for a “Salesforce Marketing Cloud Consultant”. This is a full-time contract (W2) role for 6+ months, located in Dallas/Plano, TX (Hybrid). The position requires strong interpersonal, stakeholder management, and communication skills. The consultant will have extensive hands-on expertise in designing, developing, and managing automations and omnichannel customer journeys within Salesforce Marketing Cloud, including Email, SMS, and Mobile Push channels. A solid understanding of Agile methodologies, with practical experience using Jira for sprint planning, backlog management, and Agile ceremonies, is expected. The role involves gathering business requirements and converting them into detailed user stories and functional specifications. The consultant will also lead troubleshooting efforts, quality assurance testing, and issue resolution. The ability to effectively manage multiple projects and priorities while collaborating with cross-functional teams in a fast-paced environment is crucial. Advanced technical skills in SQL, API testing/integration using Postman, AMPscript, and Server-Side JavaScript (SSJS) for Salesforce Marketing Cloud development and customization are required.

Requirements

• At least one Salesforce Marketing Cloud certification
• Omni-channel experience
• Strong interpersonal, stakeholder management, and communication skills
• Extensive hands-on expertise in designing, developing, and managing automations and omnichannel customer journeys within Salesforce Marketing Cloud, including Email, SMS, and Mobile Push channels.
• Solid understanding of Agile methodologies, with practical experience using Jira for sprint planning, backlog management, and Agile ceremonies.
• Proficient in gathering business requirements and converting them into detailed user stories and functional specifications for development teams.
• Experienced in leading troubleshooting efforts, quality assurance testing, and issue resolution for marketing automations and customer journeys.
• Demonstrated ability to effectively manage multiple projects and priorities while collaborating with cross-functional teams in a fast-paced environment.
• Advanced technical skills in SQL, API testing/integration using Postman, AMPscript, and Server-Side JavaScript (SSJS) for Salesforce Marketing Cloud development and customization.

Responsibilities

• Designing, developing, and managing automations and omnichannel customer journeys within Salesforce Marketing Cloud, including Email, SMS, and Mobile Push channels.
• Gathering business requirements and converting them into detailed user stories and functional specifications for development teams.
• Leading troubleshooting efforts, quality assurance testing, and issue resolution for marketing automations and customer journeys.
• Managing multiple projects and priorities while collaborating with cross-functional teams in a fast-paced environment.
• Utilizing Agile methodologies, including Jira for sprint planning, backlog management, and Agile ceremonies.

Benefits

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA)
• Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• Other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed