Salesforce Health Cloud Business Systems Analyst (BSA)

CRM Force•New York, NY

About The Position

The Salesforce Health Cloud Business Systems Analyst (BSA) will join a consulting team for a 12-month engagement with a premier US healthcare client. In this liaison role, the BSA bridges clinical and business stakeholders with technical development teams, leading requirements gathering, analyzing healthcare workflows, mapping clinical data structures, and translating business needs into functional specifications for Salesforce Health Cloud implementations. The role includes facilitating stakeholder workshops, documenting current and future-state processes, conducting gap analyses, creating user stories and acceptance criteria in Jira, and designing process flows, data-mapping diagrams, wireframes, and use cases. The BSA collaborates with architects, developers, and QA teams through Agile ceremonies and helps ensure Health Cloud solutions align with healthcare data governance and HIPAA/PHI requirements. The BSA also develops test plans, functional test cases, and UAT scenarios; coordinates UAT execution and defect resolution; validates fixes against business intent; and creates training materials and process guides to support user adoption. This is a contract role for 40 hours per week over a 12-month term. The work model is described as 100% hybrid / remote, and candidates must reside in the United States or Canada and have legal work authorization without requiring sponsorship.

Requirements

Must be based in the United States or Canada and have full legal work authorization without requiring present or future sponsorship.
5 to 10 years of professional experience as a Business Systems Analyst or Functional Consultant within the Salesforce ecosystem.
Proven hands-on Salesforce Health Cloud project experience, including patient management, care coordination, and specialized healthcare data architectures.
Strong requirements-gathering, process-mapping, and user-story and functional-specification writing skills.
Extensive experience with Agile/Scrum project lifecycles, sprint planning, and backlog management using Jira/Confluence.
Strong facilitation skills and ability to translate clinical needs into technical configurations.
Direct working background or deep familiarity with US healthcare systems, payer/provider workflows, and HIPAA compliance and PHI data handling.

Nice To Haves

Salesforce Certified Administrator or Advanced Administrator certification.
Salesforce Health Cloud Accredited Professional or Consultant certification.
Salesforce Certified Business Analyst certification.

Responsibilities

Facilitate stakeholder interviews, workshops, and requirements-gathering sessions with healthcare administrators, clinical teams, and business leaders.
Analyze healthcare operational workflows, patient-management processes, and care-coordination models.
Document current-state processes, conduct gap analyses, and define future-state business requirements.
Translate business and clinical requirements into user stories, acceptance criteria, and functional specification documents in Jira.
Create process flows, data-mapping diagrams, wireframes, and use cases for technical and non-technical stakeholders.
Collaborate with solution architects, developers, and QA teams during sprint planning, backlog refinement, and backlog grooming.
Use knowledge of the Salesforce Health Cloud data model—including patient/member profiles, care plans, clinical data models, and household structures—to design scalable solutions.
Partner with technical builders to ensure configurations align with healthcare data governance and HIPAA/PHI compliance guidelines.
Develop test plans, functional test cases, and UAT scenarios.
Coordinate and facilitate UAT with end users, document defects, validate fixes, and verify that solutions meet business intent.
Create end-user training materials, process guides, and documentation to support adoption.