Salesforce FSC Associate (Contractor)

Hightower•Chicago, IL

5d•Hybrid

About The Position

The Salesforce FSC Service Associate supports the management and optimization of Hightower’s Financial Services Cloud and Salesforce platform. The role focuses on data accuracy, CRM processes, user support, and continuous improvement of the Salesforce environment. The associate collaborates with teams and stakeholders to maintain data integrity, provide actionable business insights, improve workflows, enable user adoption, and support platform enhancements. The position is in the office Monday through Thursday, with work from home on Fridays. Compensation is hourly at $50, with the exact amount dependent on experience.

Requirements

Bachelor’s degree in a relevant field or equivalent work experience.
Experience with Salesforce, specifically Financial Services Cloud, in an administrative capacity.
Strong analytical skills, including the ability to perform data analysis and identify trends.
Enterprise-level support and documentation skills.
Excellent communication skills for team collaboration and end-user support.
Ability to configure Salesforce and implement minor enhancements.
Ability to troubleshoot issues and propose effective solutions.
U.S. citizenship, permanent residency, or other unrestricted U.S. work authorization without a current or future need for sponsorship.

Responsibilities

Maintain Salesforce data integrity, accuracy, and consistency through governance, data cleansing, imports and exports, deduplication, and quality assurance.
Resolve user issues, provide timely guidance, and support user adoption and experience with Financial Services Cloud.
Build and maintain reports, dashboards, and data analyses that provide actionable insights for business decisions.
Identify workflow improvements and support automation and platform enhancements with Salesforce administrators and developers.
Create documentation, training materials, and onboarding resources to improve user knowledge, platform adoption, and best practices.
Work with cross-functional stakeholders to gather business requirements, implement minor enhancements, and optimize Salesforce capabilities.
Document configurations, workflows, processes, and system changes to support operational consistency, knowledge sharing, and platform sustainability.