Salesforce FSC Associate (Contractor)

Hightower Advisors•Chicago, IL

4d•Hybrid

About The Position

The Salesforce FSC Service Associate supports the management and optimization of Hightower’s Financial Services Cloud and Salesforce platform. The role focuses on maintaining data accuracy, improving CRM processes, collaborating with teams, protecting data integrity, and continuously improving the Salesforce environment. The associate maintains Salesforce data through governance, cleansing, imports and exports, deduplication, and quality assurance. They resolve user issues, support adoption, and provide guidance to Financial Services Cloud users. They also build and maintain reports, dashboards, and data analyses; identify workflow and automation improvements; create training and onboarding resources; support minor platform enhancements with stakeholders; and document configurations, processes, workflows, and system changes. The role is in office Monday through Thursday and work from home on Fridays. Hourly compensation is $50, with the exact amount dependent on experience. Applicants must be U.S. citizens, permanent residents, or otherwise have unrestricted U.S. work authorization without requiring current or future sponsorship.

Requirements

Bachelor’s degree in a relevant field or equivalent work experience.
Experience with Salesforce, specifically Financial Services Cloud, in an administrative capacity.
Strong analytical mindset and ability to perform data analysis and identify trends.
Enterprise-level support and documentation skills.
Excellent communication skills for collaborating with teams and providing end-user support.
Ability to configure Salesforce and implement minor enhancements.
Ability to troubleshoot issues and propose effective solutions.
U.S. citizenship, U.S. permanent residency, or other unrestricted U.S. work authorization; no current or future sponsorship required.

Responsibilities

Maintain Salesforce data integrity, accuracy, and consistency through governance, cleansing, imports and exports, deduplication, and quality assurance.
Resolve user issues, provide timely guidance, and support adoption of Financial Services Cloud.
Build and maintain reports, dashboards, and data analyses that support business decisions.
Identify opportunities to streamline workflows and improve operational efficiency; support automation and platform enhancements with Salesforce administrators and developers.
Create documentation, training materials, and onboarding resources to improve user knowledge, platform adoption, and use of best practices.
Collaborate with cross-functional stakeholders to gather business requirements, implement minor enhancements, and optimize Salesforce capabilities.
Document configurations, workflows, processes, and system changes to support operational consistency, knowledge sharing, and platform sustainability.