Salesforce Engagement Manager
About The Position
Capgemini is hiring a Salesforce Engagement Manager to serve as the primary point of contact for client business and technology leadership. The role requires working in a hybrid arrangement and being local to or relocating to Omaha, Nebraska. The Engagement Manager leads end-to-end delivery of Salesforce and data platform initiatives, manages executive relationships and governance, and coordinates multidisciplinary teams across Salesforce, Data Cloud, Tableau, and integration domains. The role oversees plans, schedules, budgets, resources, project financials, risks, scope, contractual commitments, and delivery quality. It also supports data governance, adoption, organizational change management, deployment, and business value realization. The role's typical deliverables include executive status reports, program roadmaps and release plans, risk and issue logs, governance materials, resource and financial forecasts, steering committee presentations, and transformation and adoption plans.
Requirements
- 10+ years of program, project, or engagement management experience.
- 5+ years leading Salesforce transformation programs.
- Experience managing multi-million-dollar enterprise technology initiatives.
- Strong understanding of Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Data Cloud, Tableau Analytics, and integration architectures and enterprise ecosystems.
- Executive stakeholder management skills.
- Strong communication and presentation abilities.
- Conflict resolution and negotiation skills.
- Risk and issue management skills.
- Cross-functional team leadership skills.
Nice To Haves
- Experience with transportation, logistics, railroad, or industrial clients.
- Salesforce Certified Administrator certification.
- Salesforce Business Analyst certification.
- Salesforce Application Architect certification.
- PMP (Project Management Professional) certification.
- SAFe Agilist or equivalent certification.
- Agile certification.
Responsibilities
- Lead end-to-end delivery of Salesforce and data platform initiatives.
- Build and maintain trusted relationships with executive stakeholders.
- Facilitate steering committees, executive status reviews, and governance meetings.
- Manage stakeholder expectations, escalations, risks, and decision-making processes.
- Coordinate work across Solution Architects, Business Analysts, Enterprise Architects, developers, and external partners.
- Manage project plans, schedules, milestones, budgets, and resource allocations.
- Ensure alignment between business objectives and technical implementation.
- Direct multidisciplinary teams across Salesforce, Data Cloud, Tableau, and integration domains.
- Coach, guide, and oversee delivery teams; drive accountability for deliverables, timelines, and quality outcomes.
- Foster collaboration across business and technical stakeholders.
- Track project financials, forecasting, and resource utilization.
- Manage scope, change requests, and contractual commitments.
- Monitor program health through KPIs, dashboards, and executive reporting.
- Identify and mitigate delivery risks before they affect project outcomes.
- Ensure adherence to Salesforce and enterprise architecture best practices.
- Support data governance, adoption, and organizational change management initiatives.
- Drive continuous improvement across delivery processes and operating models.
- Ensure successful deployment, user adoption, and business value realization.
- Produce executive status reports, program roadmaps and release plans, risk and issue logs, governance materials, resource and financial forecasts, steering committee presentations, and transformation and adoption plans.
Benefits
- Paid time off, including 12–25 vacation days depending on employee grade, company-paid holidays, personal days, and sick leave, according to policy.
- Medical, dental, and vision coverage, subject to local policy and eligibility.
- Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
- Life and disability insurance.
- Employee assistance programs.
- Other benefits as provided by local policy and eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
