Salesforce Engagement Manager
About The Position
Capgemini is hiring a Salesforce Engagement Manager to serve as the primary point of contact for client business and technology leadership. The role leads end-to-end delivery of Salesforce and data platform initiatives, coordinating multidisciplinary teams and ensuring alignment between business objectives and technical implementation. The position is hybrid and requires the candidate to be local to or relocate to Omaha, Nebraska. The manager oversees program delivery, stakeholder relationships, governance, project financials, scope, risks, quality, transformation, deployment, user adoption, and business value realization. Typical deliverables include executive status reports, program roadmaps and release plans, risk and issue logs, governance materials, resource and financial forecasts, steering committee presentations, and transformation and adoption plans.
Requirements
- 10+ years of program, project, or engagement management experience.
- 5+ years leading Salesforce transformation programs.
- Experience managing multi-million-dollar enterprise technology initiatives.
- Strong understanding of Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Data Cloud, Tableau Analytics, integration architectures, and enterprise ecosystems.
- Executive stakeholder management experience.
- Strong communication and presentation abilities.
- Conflict resolution and negotiation skills.
- Risk and issue management skills.
- Cross-functional team leadership experience.
Nice To Haves
- Experience working with transportation, logistics, railroad, or industrial clients.
- Salesforce Certified Administrator certification.
- Salesforce Business Analyst Certification.
- Salesforce Application Architect certification.
- PMP (Project Management Professional) certification.
- SAFe Agilist or equivalent certification.
- Agile certification.
Responsibilities
- Lead end-to-end delivery of Salesforce and data platform initiatives.
- Build and maintain trusted relationships with executive stakeholders.
- Facilitate steering committees, executive status reviews, and governance meetings.
- Manage stakeholder expectations, escalations, risks, and decision-making processes.
- Coordinate activities across Solution Architects, Business Analysts, Enterprise Architects, developers, and external partners.
- Manage project plans, schedules, milestones, budgets, and resource allocations.
- Ensure alignment between business objectives and technical implementation.
- Direct multidisciplinary teams across Salesforce, Data Cloud, Tableau, and integration domains.
- Provide coaching, guidance, and oversight to delivery teams.
- Drive accountability for deliverables, timelines, and quality outcomes.
- Foster collaboration across business and technical stakeholders.
- Track project financials, forecasting, and resource utilization.
- Manage scope, change requests, and contractual commitments.
- Monitor program health through KPIs, dashboards, and executive reporting.
- Identify and mitigate delivery risks before they affect project outcomes.
- Ensure adherence to Salesforce and enterprise architecture best practices.
- Support data governance, adoption, and organizational change management initiatives.
- Drive continuous improvement across delivery processes and operating models.
- Ensure successful deployment, user adoption, and business value realization.
- Prepare executive status reports, program roadmaps and release plans, risk and issue logs, governance materials, resource and financial forecasts, steering committee presentations, and transformation and adoption plans.
Benefits
- Paid vacation (12–25 days depending on employee grade), company-paid holidays, personal days, and sick leave, according to policy.
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
- Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
- Life and disability insurance.
- Employee assistance programs.
- Other benefits as provided by local policy and eligibility.
- The role may be eligible for variable incentives, bonuses, or commissions, depending on position and applicable laws.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
