Salesforce Project Manager

Perficient • Town and Country, MO

1d • $120,000 - $150,000

About The Position

Perficient is hiring a Salesforce Project Manager for its Professional Services Agentforce and Claude Adoption Program. The role leads user adoption, organizational readiness, and business value realization for Salesforce Agentforce and Claude implementations. It combines change leadership, user engagement, and hands-on technology enablement to help customers integrate AI-powered capabilities into daily business processes.

Customer engagements run as fixed 12-week sprints: weeks 0–2 focus on assessment and readiness, weeks 3–5 on building and validation, and weeks 5–12 on user enablement, adoption, and optimization. The delivery approach is fast and iterative rather than traditional waterfall, with working solutions demonstrated to customers. The Project Manager works in pods with architects and consultants, may support multiple customer engagements, and must be available during each customer’s business hours. Location is flexible.

The role works with customers, client sponsors, delivery teams, and program leadership to develop and deliver change management plans, facilitate training and workshops, track adoption and business outcomes, address resistance, and improve workflows. It also contributes reusable adoption frameworks and supports delivery coordination. The successful candidate is comfortable configuring and demonstrating Salesforce and Claude capabilities, troubleshooting them, and teaching end users. Perficient describes the desired qualities as humble, hungry, people-smart, and excited about AI.

Requirements

• At least 3 years leading projects in a technical environment and at least 3 years of hands-on change management experience, ideally supporting technology or Salesforce implementations.
• Experience in change management, user adoption, training, organizational readiness, or business transformation.
• Strong communication and stakeholder management skills.
• Experience supporting enterprise technology implementations, including planning, risk management, and status reporting.
• Ability to work in fast-paced, highly iterative consulting environments.
• Understanding of Salesforce and AI-driven business processes.
• Passion for emerging technologies and customer success.
• Experience applying a structured change management methodology, such as Prosci ADKAR or similar.
• Hands-on comfort with Salesforce configuration and Claude, sufficient to demonstrate, troubleshoot, and teach both to end users.
• Claude Foundations/Associate certification; candidates without it may be trained and funded to earn it before starting client work.

Nice To Haves

• Salesforce ecosystem experience with Sales Cloud, Service Cloud, or Agentforce.
• Consulting or Professional Services background.
• Existing Salesforce certifications and/or Claude Foundations/Associate certification.
• Experience leading Salesforce implementations.
• Scrum Master, Prosci, or CCMP certification.
• Strong understanding of AI capabilities, limitations, and ethical considerations.
• Experience working with delivery teams across different roles and locations.

Responsibilities

• Lead change readiness, stakeholder engagement, and user adoption activities.
• Develop communication, training, and enablement plans for Agentforce and Claude deployments.
• Facilitate customer workshops, training sessions, and adoption-planning discussions.
• Establish adoption metrics and monitor user engagement, platform utilization, and business outcomes.
• Identify adoption barriers and recommend strategies to improve user acceptance.
• Partner with Technical Architects, Solutions Architects, and Lead Business Consultants to align technology implementation with business needs.
• Gather user feedback and support continuous improvement of workflows and processes.
• Contribute repeatable adoption frameworks, templates, and best practices for future customer engagements.
• Develop a change management plan for each engagement, including stakeholder analysis, training strategy, and communications plan.
• Conduct change impact assessments to identify effects of Agentforce and Claude capabilities on end users and business processes.
• Translate solution capabilities and limitations into stakeholder-ready communications and training materials.
• Partner with client sponsors to identify and manage resistance and drive adoption.
• Communicate change-readiness and adoption status to program leadership and account leads.
• Demonstrate and configure Salesforce and Claude AI capabilities, and train users directly.
• Support delivery coordination with program leadership, including timelines and status updates.
• Support multiple customer engagements simultaneously when needed.

Benefits

• Paid time off and holidays.
• Competitive compensation.
• Billable bonus opportunities.
• Outstanding benefits package; specific benefits are referenced in a separate benefits overview but not itemized here.
• Collaborative work environment and work/life opportunities.
• Rewards and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed