Salesforce Project Manager
About The Position
The Salesforce Project Manager provides dedicated oversight of Salesforce project delivery, enhancements, and prioritized business requests across FirstDay Foundation and its affiliates. Working closely with CIS leadership, business stakeholders, architects, administrators, developers, and vendors, the role ensures work is evaluated, prioritized, planned, communicated, and delivered. This is a hands-on delivery leadership role focused on turning business priorities into actionable plans, maintaining a reliable delivery cadence, surfacing risks early, and driving decisions and accountability. The position is based onsite in San Antonio to support collaboration with CIS teams and affiliate leadership. The work spans multiple affiliates, competing stakeholder priorities, shared Salesforce environments, integrations, concurrent enhancements and implementations, releases, vendor engagements, and production support dependencies. Occasional after-hours coordination may be needed for major deployments or production incidents.
Requirements
- Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field.
- At least five years of project delivery experience, including demonstrated experience managing Salesforce implementations, enhancements, integrations, or platform releases in a multi-stakeholder environment.
- Experience managing concurrent Salesforce projects, competing business priorities, and multiple stakeholder groups in complex enterprise environments.
- Working knowledge of Salesforce concepts including standard and custom objects, flows or automation, permissions, integrations, environments, testing, and release management.
- Experience leading Agile or hybrid software delivery, including backlog management, sprint planning, requirements coordination, user acceptance testing, and production releases.
- Strong executive and business communication, prioritization, facilitation, risk management, and vendor coordination skills.
- Ability to work onsite in San Antonio, Texas, as a regular requirement.
- One or more active Salesforce certifications, such as Salesforce Certified Administrator, Salesforce Business Analyst, or another relevant Salesforce credential.
- PMP, Certified ScrumMaster, or comparable project delivery certification.
- Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.
Nice To Haves
- Experience with Salesforce Nonprofit Cloud, NPSP, Marketing Cloud, Service Cloud, or complex multi-affiliate/shared-tenant environments.
- Experience with Salesforce project management and deployment tools such as Jira, Gearset, or comparable platforms.
- Experience supporting nonprofit, human services, grant-funded, or government-funded programs.
Responsibilities
- Establish intake, triage, scope, priority, ownership, and decision paths for Salesforce requests.
- Maintain a transparent portfolio roadmap with CIS leadership and affiliate stakeholders, including committed, deferred, and out-of-scope work.
- Translate priorities into realistic, capacity-aware delivery schedules and plans; identify dependencies and tradeoffs.
- Ensure commitments reflect business prioritization, technical assessment, and resource capacity, and clearly communicate scope or timeline changes.
- Own project plans, milestones, risks, issues, decisions, dependencies, and communications from initiation through stabilization.
- Identify delivery risks, resolve obstacles, and escalate issues requiring leadership decisions before commitments are jeopardized.
- Facilitate backlog refinement, sprint planning, demos, reviews, release readiness, and retrospectives as appropriate.
- Work with technical leads to confirm requirements, acceptance criteria, estimates, sequencing, and readiness without taking architecture or engineering ownership.
- Coordinate testing, user acceptance, training, change management, deployment communications, and operational handoffs.
- Serve as a primary delivery coordination point for affiliate business leaders and communicate expectations, decisions, progress, risks, and constraints.
- Lead focused working sessions that convert business needs into actionable work while minimizing unnecessary meetings and interruptions to technical teams.
- Coordinate external partners and contractors, validating deliverables, timelines, dependencies, and knowledge transfer.
- Provide concise executive-level reporting that clearly presents decisions and escalations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
