Salesforce Enablement Analyst

Telix Pharmaceuticals (AMER)

17h

About The Position

The Salesforce Enablement Analyst is part of Telix Pharmaceuticals’ Business Operations team and reports directly to the Manager, Business Operations. The role is the frontline business owner of Salesforce operations, governance, and enablement across the commercial organization. It ensures Salesforce is structured, disciplined, and aligned with business operations, while supporting data integrity, user adoption, and scalable processes. The analyst owns Salesforce request intake, prioritization, user acceptance testing (UAT), rollouts, and user support, partnering with IT and Salesforce developers on enhancements. The role enforces data quality standards, establishes standard operating procedures, gathers business requirements, and ensures the platform reflects commercial workflows. It also supports platform optimization, reporting needs, and continuous improvement across commercial operations.

Requirements

Bachelor's degree with a concentration in Business, Information Systems, Operations, or a related field.
4–7+ years of experience in CRM administration, business operations, or CRM enablement roles.
Strong understanding of and experience with CRM configuration, including objects, fields, page layouts, flows, validation rules, and automation.
Proven experience managing CRM governance and prioritization frameworks.
Veeva or CRM platform experience.
Experience supporting UAT, release management, and system enhancements in partnership with IT or development.
Strong understanding of commercial operations and how CRM systems support commercial workflows.
Advanced proficiency in Microsoft Office Suite, including Excel and PowerPoint.
Strong organizational and time management skills.
Ability to work independently as a self-starter.
Excellent communication and interpersonal skills.
Ability to thrive in a fast-paced, dynamic environment.

Nice To Haves

CRM Administrator certification.
Experience or familiarity with commercial platforms and reporting tools such as Power BI, Tableau, Coupa, or Ironclad, and how CRM data feeds into these environments.

Responsibilities

Serve as the primary business owner and gatekeeper for Salesforce usage, ensuring alignment with defined processes and business rules.
Establish and enforce governance standards for Salesforce objects, fields, page layouts, flows, validation rules, and automation.
Ensure Salesforce reflects actual commercial workflows and eliminate workarounds and inconsistent practices.
Maintain platform structure, scalability, usability, and alignment with reporting needs.
Design and manage structured intake for Salesforce enhancements, fixes, and reporting requests.
Prioritize requests according to business impact, urgency, and strategic alignment, and maintain visibility into request pipelines, statuses, and delivery timelines.
Define and enforce data quality standards, monitor usage, and identify data or usage gaps and inconsistencies.
Implement validation rules, workflows, and controls to prevent poor data entry and maintain data integrity.
Partner with reporting and business intelligence teams to ensure Salesforce data supports analytics and decision-making.
Provide primary Salesforce user support, troubleshoot issues, and resolve questions.
Develop and maintain standard operating procedures, training materials, and best practices.
Develop business requirements for stakeholders related to Salesforce.
Drive adoption by simplifying processes and improving usability, and engage field and commercial teams to understand pain points.
Coordinate with IT and Salesforce developers to translate business needs into technical solutions.
Lead feature rollouts, including communication, training, and adoption, and validate releases after deployment.
Identify opportunities to streamline workflows, improve automation, and reduce manual effort.
Refine system design to support commercial operations and reporting needs; monitor adoption metrics and system performance and drive ongoing improvements.
Ensure Salesforce evolves in alignment with broader business and reporting strategies.