Salesforce Business Analyst
About The Position
The Salesforce Business Analyst acts as a bridge between business stakeholders and technical teams, translating business needs into clear, actionable Salesforce requirements. The role involves gathering requirements, creating user stories, coordinating stakeholders, and supporting Agile delivery to help ensure Salesforce solutions deliver business value. The role also includes Scrum Master responsibilities as required. The analyst works with stakeholders to document requirements and process flows, collaborates with Salesforce developers, administrators, and architects, and supports testing, release readiness, and post-deployment validation. The position is an onsite, six-month temporary assignment in Chicago, Illinois.
Requirements
- The posting states 15+ years of experience as a Business Analyst; the required-skills section also states 5+ years of Business Analyst experience, preferably in CRM or Salesforce-based programs.
- Strong exposure to Salesforce platforms and understanding of Salesforce data models, security, automation, reports, and dashboards.
- Experience working as a Scrum Master in Agile environments.
- Experience supporting CRM and Salesforce transformation initiatives.
- Hands-on experience writing user stories and acceptance criteria in Agile environments.
- Proficiency with JIRA and Confluence.
- Strong analytical, problem-solving, and documentation skills.
- Excellent verbal and written communication skills.
- Ability to work with cross-functional teams and multiple stakeholders.
- Ability to explain complex technical concepts in simple business terms.
- Strong stakeholder management and facilitation skills.
Responsibilities
- Elicit, analyze, and document business requirements for Salesforce initiatives.
- Translate business needs into functional requirements, user stories, acceptance criteria, and process flows.
- Create and maintain BRDs, FRDs, user stories, workflows, and requirement traceability matrices.
- Perform impact analysis for Salesforce enhancements, defects, and change requests.
- Collaborate with Salesforce developers, administrators, and architects to clarify requirements and support implementation.
- Provide functional guidance on Salesforce objects, fields, workflows, flows, validations, reports, and dashboards.
- Participate in UAT planning and execution, including creating test scenarios, coordinating with business users, and validating delivered functionality.
- Support release readiness and post-deployment validation activities.
- Participate in backlog grooming, sprint planning, sprint reviews, and retrospectives.
- Partner with Product Owners to prioritize backlog items and ensure stories meet the Definition of Ready.
- Liaise between business and technical teams to support communication and alignment throughout delivery.
- Facilitate Agile ceremonies and perform Scrum Master activities as required.
- Facilitate workshops, requirement walkthroughs, and stakeholder review sessions.
- Communicate progress, risks, and dependencies to project and delivery leadership.
- Manage stakeholder expectations and ensure changes are documented and communicated.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
