Salesforce Business Analyst

FormativGroup • White Plains, NY

1d • $100,000 - $120,000 • Remote

About The Position

The Salesforce Business Analyst is part of a team delivering enterprise cloud technology solutions. The role spans requirements gathering, Salesforce configuration, testing, training, and post-deployment support. The Business Analyst works alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions. This posting is building a pipeline for anticipated future openings.

The role is remote, with potential periodic client travel. Applicants must be authorized to work for any employer in the United States and must reside in one of the listed states or Washington, DC. FormativGroup cannot sponsor or assume sponsorship of an employment visa. The estimated compensation range is $100,000–$120,000 USD; actual compensation depends on factors including experience, skills, education, work location, and internal equity. Employees may also be eligible for discretionary bonuses, commissions, or other incentive programs, and the company offers a benefits package.

Requirements

• At least 5 years of Salesforce administration or consulting experience, with a background in project coordination, business analysis, or project management.
• Salesforce Administrator certification is required.
• Experience defining business processes, writing user stories, and gathering Salesforce requirements across multiple stakeholders and workstreams.
• Experience supporting Salesforce deployments, including data migrations, third-party integrations, and configuration across B2B, B2C, and hybrid models.
• Strong analytical skills, including data analysis, reporting, and clearly and accurately presenting insights.
• Skill with Google Workspace and Salesforce products, and ability to identify and automate manual processes to improve efficiency.
• Strong communication and teamwork skills, including the ability to collaborate, influence, and mentor junior team members.
• Ability to work independently, stay organized, manage priorities, and execute administrative and operational tasks with high attention to detail.
• Adaptability and continuous-learning orientation, with experience contributing to projects involving multiple stakeholders, dependencies, and evolving needs.
• Authorization to work for any employer in the United States; visa sponsorship is unavailable.
• Residence in one of the listed states or Washington, DC.

Nice To Haves

• Salesforce Business Analyst certification.

Responsibilities

• Conduct discovery and requirements-refinement sessions to uncover customers’ business, functional, and technological requirements.
• Synthesize requirements into clear, comprehensive user stories and solution-design documentation.
• Perform fit-gap analysis between Salesforce functionality and client requirements.
• Design Salesforce solutions involving Salesforce and Managed Package configuration, complex data models, external integrations, business-process automation, and other custom functionality.
• Draft custom-development specifications and manage delivery and testing by Development resources.
• Iterate on solutions through a Build/Test/Review cycle with the customer Product Owner.
• Develop training curricula and deliver training sessions to end users.
• Work with the Delivery Director to manage projects against scope, budget, and timeline expectations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Potential eligibility for discretionary bonuses, commissions, or other incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed