Salesforce Delivery Manager

National Express•Warrenville, IL

2d•Remote

About The Position

Summit School Services is seeking a Salesforce Delivery Manager to own end-to-end delivery of Salesforce initiatives across the enterprise, from problem definition through deployment. This is a leadership and ownership role focused on stakeholder relationships, solution design, and accountability for outcomes, as well as strong Salesforce technical work. The manager will guide Salesforce team members, represent technical direction to business stakeholders, and ensure the platform aligns with business objectives and scales effectively. The role also owns the Release Manager function, including deployment strategy, release execution, and ensuring releases are tracked, documented, and reversible. The position supports work across Sales Cloud, Service Cloud, Experience Cloud, Account Engagement, and Conga CPQ and Billing. It is fully remote and offers the opportunity to help develop the team’s DevOps and delivery practices as the platform grows.

Requirements

At least 5 years of Salesforce experience, including hands-on development.
At least 3 years in a role demonstrating end-to-end ownership and direct accountability for stakeholder relationships, requirements gathering, and delivery outcomes in an enterprise environment.
Experience leading recurring stakeholder meetings or standups and owning their agendas and outcomes.
Experience with multiple Salesforce Clouds; Sales Cloud and Service Cloud are required.
Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs.
Experience with integration tools.
Strong understanding of the Salesforce security model and data architecture.
Experience creating technical artifacts, including configuration design documents and technical design documents.
Experience executing deployments and using DevOps tools.
Salesforce Platform Administrator II certification, or equivalent experience.
Salesforce Platform Developer I (PDI) certification.
Proven ability to take an ambiguous problem and scope it without being handed a fully groomed task.
Comfort serving as the primary voice with business stakeholders, including senior stakeholders.
Self-motivated ability to work independently while maintaining strong stakeholder relationships.
Proven project management expertise, including managing competing priorities, deadlines, and processes.
Detail- and quality-oriented judgment, including the ability to flag risks before they become production issues.
Strong problem-solving and analytical skills.
Excellent communication, leadership, and presentation skills for varied audiences and situations.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, or a related field.
Experience with Account Engagement (Pardot).
Experience with Conga CPQ/Billing.
Conga or Salesforce Revenue Cloud CPQ/Billing experience or certifications.
Salesforce Platform Developer II (PDII) certification.
Salesforce Application Architect or System Architect certification.
Salesforce Platform Development Lifecycle and Deployment Architect certification.

Responsibilities

Own end-to-end delivery of initiatives, including problem definition, solution design, stakeholder alignment, development oversight, testing, and deployment.
Lead story grooming for assigned work, ensuring each story has a documented problem statement and functional and technical design reviewed and aligned with the Director before development.
Lead recurring stakeholder and cross-functional standups, set agendas, drive discussions, and provide contextual status updates.
Proactively identify and communicate risks, scope considerations, and dependencies before committing to timelines or solutions.
Validate code against current production behavior before deployment requests and explain and defend changes.
Maintain a clear change log for every release, documenting components touched or created.
Lead design and development of custom solutions using Apex, JavaScript, Visualforce, and Lightning components across Salesforce Clouds and Conga products.
Translate business requirements into technical designs and solution architecture.
Define and enforce Salesforce coding standards, best practices, and development governance.
Serve as the primary technical contact for Salesforce initiatives.
Oversee integrations between Salesforce and enterprise systems using APIs, middleware, and ETL tools.
Ensure data integrity, security, and compliance within the Salesforce ecosystem.
Coach and mentor junior team members, conduct code reviews, and provide technical feedback.
Collaborate with business analysts, project managers, and QA.
Serve as subject matter expert for deployment and release management tools, practices, and source control.
Define, manage, and execute environment and deployment strategy.
Run data deployments, including sandbox seeding, to test features.
Run production releases and roll back or restore when needed.
Stay current with Salesforce releases, features, and industry trends.
Recommend and implement enhancements to improve system performance and user experience.
Drive automation and efficiency through advanced Salesforce capabilities.