Senior Manager, Salesforce Platform Strategy & Delivery

NetBrain

9d•$160,000 - $180,000

About The Position

NetBrain is seeking a hands-on Senior Manager to lead the strategy, operating model, roadmap, governance, and day-to-day delivery of its Salesforce platform. Salesforce supports mature, highly integrated commercial and operational processes across Sales, Customer Success, Support, Finance, Partners, and other functions. The role will structure a significant backlog while balancing immediate business needs, platform reliability, technical-debt remediation, and major transformation initiatives. The Senior Manager will work directly with the existing Salesforce platform manager and developer, planned additional engineering capacity, business stakeholders, and external advisors. The position combines platform leadership with practical execution across intake, triage, requirements, solution design, backlog management, QA, UAT, releases, deployments, documentation, and production support. The role is accountable for establishing a sustainable operating model and ensuring that work is prioritized and sequenced appropriately.

Requirements

Substantial experience leading and working hands-on within mature Salesforce environments.
Demonstrated ownership of a Salesforce roadmap, backlog, release process, or platform operating model.
Strong practical knowledge of Sales Cloud and Salesforce platform administration.
Experience gathering requirements and translating business needs into scalable Salesforce solutions.
Experience with intake, prioritization, QA, UAT, release management, and deployments.
Ability to work across configuration, Flow, data, security, integrations, and technical design.
Sufficient Apex literacy to review solutions, evaluate risk, and collaborate credibly with developers.
Experience supporting complex integrations and cross-functional business processes.
Demonstrated ability to challenge requests, resolve competing priorities, and communicate trade-offs to senior leaders.
Strong documentation, process-design, and stakeholder-management skills.
Willingness to remain hands-on while leading the team and platform.

Nice To Haves

Experience with Salesforce CPQ, Revenue Cloud, or another complex quote-to-cash transformation.
Experience supporting a SaaS or enterprise software company.
Experience with Service Cloud, Data Cloud, Agentforce, AI-assisted workflows, or MCP-based integrations.
Experience with Salesforce DevOps, source control, automated testing, and structured release pipelines.
Experience remediating Workflow Rules, Process Builder, legacy Flow, or accumulated platform technical debt.
Experience evaluating managed packages, integration tools, and implementation partners.
Experience operating in a fast-changing, private-equity-backed, or post-investment environment.
Relevant Salesforce certifications; certifications are useful but do not substitute for demonstrated delivery and leadership.

Responsibilities

Own and maintain the Salesforce platform roadmap, translating business strategy into sequenced initiatives, releases, and measurable outcomes.
Balance capacity across business transformation, day-to-day support, platform reliability, and technical-debt remediation; present priority, capacity, dependency, and risk trade-offs to leadership.
Own the process through which Salesforce work enters, moves through, and leaves the team; participate in triage, requirements clarification, scope definition, and effort assessment.
Classify requests and establish practical prioritization criteria based on business value, urgency, effort, risk, and dependencies.
Maintain an actionable backlog with clear ownership, acceptance criteria, target releases, and status; push back on incomplete, duplicative, unscalable, or lower-priority requests and prevent bypassing the agreed process.
Work directly with administrators, developers, and stakeholders to deliver priority work; assist with configuration, Flow, troubleshooting, data analysis, security, permissions, and operational support as needed.
Evaluate technical designs and downstream effects across automation, data, integrations, CPQ, and user experience; review Apex and integration solutions for maintainability, testing, security, and operational risk.
Participate in release preparation, deployment coordination, defect resolution, production validation, and other hands-on execution as needed.
Establish a predictable release calendar and readiness process, define acceptance criteria, and coordinate functional, technical, integration, regression, and business-user testing.
Manage UAT planning, stakeholder participation, defect resolution, and business signoff; lead go/no-go decisions, deployment planning, rollback preparation, and post-release validation.
Improve sandbox, environment, source-control, and deployment practices, and provide visibility into work awaiting testing, approval, deployment, or remediation.
Establish practical architecture standards for configuration, Flow, Apex, managed packages, middleware, and external services; partner with technical staff to remediate legacy automation and technical debt.
Review integrations for scalability, supportability, security, data ownership, and business value; participate in technology evaluations and guide build-versus-buy decisions.
Maintain appropriate internal ownership when external consultants or implementation partners are engaged.
Support changes to products, pricing, approvals, quoting, contracting, renewals, and related sales workflows.
Help govern evaluation and potential implementation of a future CPQ or Revenue Cloud solution, coordinating requirements, architecture, partner selection, testing, migration, and adoption.
Ensure CPQ transformation aligns with NetBrain’s broader SaaS commercial model and Salesforce roadmap.
Establish a shared, searchable, maintainable source of truth for Salesforce architecture, integrations, automation, releases, operating procedures, and key business logic.
Create standards for technical decisions, ownership, backup ownership, and knowledge transfer, reducing dependence on information held by a single employee.
Lead the day-to-day Salesforce operating model across functional and technical contributors; clarify decision rights, responsibilities, handoffs, and escalation paths.
Build productive partnerships across Salesforce, Sales Operations, Customer Success, Support, Finance, Partners, IT, and leadership; protect the team from uncontrolled demand while maintaining responsive service.
Coach team members, establish accountability, and communicate platform performance, delivery progress, constraints, and risk to the Chief Customer Officer and other leaders.