Director, Salesforce Delivery & Architecture

Deloitte•Tampa, FL

About The Position

Deloitte Global is seeking an experienced technology leader to lead the strategy, architecture, delivery, and ongoing evolution of its enterprise Salesforce platform and solutions. The Director sets technical and delivery direction, translates business priorities into a scalable platform roadmap, and leads global teams across architecture, engineering, delivery, and operations. The role partners with senior business, product, and technology leaders and advises on platform strategy, investment, innovation, and execution. This position combines Salesforce platform leadership, enterprise architecture, global delivery, governance, and technology strategy. It is responsible for connecting technical decisions to measurable business outcomes and overseeing Salesforce solutions, integrations, platform lifecycle initiatives, and continuous improvement across the enterprise.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience.
15+ years of progressive technology experience, including significant leadership responsibility for enterprise technology platforms, applications, or solutions.
8+ years of Salesforce platform, architecture, or delivery experience, including leadership of complex enterprise implementations or transformation programs.
Demonstrated experience leading large-scale technology initiatives from strategy and architecture through implementation and ongoing operations.
Strong understanding of enterprise architecture, cloud technologies, integration patterns, APIs, data architecture, and modern application delivery.
Experience translating business requirements into scalable technology solutions in collaboration with business sponsors, product owners, architects, and engineering teams.
Experience leading globally distributed teams and working effectively across employees, contractors, vendors, and strategic technology partners.
Strong knowledge of Agile delivery and contemporary software development lifecycle practices.
Demonstrated experience with financial management, technology investment planning, vendor management, and resource planning.
Strong executive communication and stakeholder-management skills, including the ability to translate complex technical topics into clear business decisions.

Nice To Haves

Experience with Salesforce Service Cloud, Experience Cloud, or other enterprise Salesforce products.
Experience with MuleSoft or comparable enterprise integration technologies.
Experience with modern Salesforce DevOps and CI/CD practices.
Knowledge of Salesforce Agentforce, AI-enabled Salesforce capabilities, or enterprise AI integration.
Salesforce architecture or advanced platform certification(s).
Experience supporting a large, complex, global enterprise.
Experience within professional services or financial services.
Experience establishing enterprise architecture standards, platform governance, and long-term technology roadmaps.

Responsibilities

Define and lead Salesforce platform strategy, architecture, and a multi-year technology roadmap aligned with business and technology priorities.
Provide technical and delivery leadership across Salesforce solutions, integrations, and related enterprise platforms.
Lead global teams through solution architecture, engineering, implementation, release, operations, and continuous improvement.
Establish architecture principles, engineering standards, and technical decision-making practices for scalable, secure, resilient, and maintainable solutions.
Partner with business sponsors, product owners, architects, and engineering teams to translate priorities into platform capabilities and delivery plans.
Lead demand management, prioritization, and roadmap decisions across the Salesforce portfolio.
Provide leadership for major Salesforce implementations, enhancements, modernization efforts, and platform lifecycle initiatives.
Guide integration strategy across Salesforce and enterprise applications, including APIs, middleware, data platforms, and cloud services.
Champion Agile delivery, DevOps, and CI/CD practices to improve delivery speed, platform quality, reliability, and performance.
Evaluate emerging Salesforce capabilities, including Agentforce and AI-enabled solutions, and identify responsible business applications.
Define and track KPIs for platform performance, delivery outcomes, investment value, and value realization.
Lead technology budgeting, forecasting, resource planning, vendor management, and strategic technology partnerships.
Identify and manage technical, operational, financial, and delivery risks, maintaining appropriate governance and mitigation plans.
Build trusted-advisor relationships with senior business and technology stakeholders and foster collaboration across global teams.
Coach and develop technology leaders and promote accountability, innovation, collaboration, and continuous improvement.