Salesforce Delivery Lead

Accenture•Milwaukee, NY

About The Position

Accenture is seeking a Salesforce Delivery Lead for its Salesforce Business Group practice. The role leads complex Salesforce programs, particularly for Financial Services clients, and serves as a trusted advisor to senior client stakeholders. The Delivery Lead is accountable for coordinating high-performing delivery teams and balancing business goals, architecture, quality, budgets, timelines, and stakeholder expectations to produce measurable outcomes. The role oversees end-to-end Salesforce transformation delivery, client governance and relationships, solution alignment, team leadership, program financials and operations, and continuous improvement. It also supports sales pursuits, solutioning, AI-enabled delivery, and the development of Salesforce capabilities and offerings for Financial Services clients. Delivery may involve onshore, offshore, and client teams and multiple workstreams, including integrations, data migration, testing, deployment, and production support.

Requirements

At least 8 years of progressive Salesforce delivery, program leadership, or consulting experience.
At least 5 years leading large-scale Salesforce implementations or managed services programs.
At least 5 years managing complex multi-workstream programs involving Salesforce, integrations, data migration, testing, deployment, and production support.
Bachelor's degree or equivalent, with a minimum of 12 years of work experience; alternatively, an Associate's degree with a minimum of 6 years of work experience.

Nice To Haves

CMT, Life Sciences, or Financial Services industry experience.
Experience leading distributed onshore, offshore, and client delivery teams.
Strong understanding of the Salesforce platform.
Experience managing program financials, delivery risks, issue resolution, resource planning, and executive stakeholder communications.
Experience delivering Salesforce solutions integrated with enterprise platforms such as MuleSoft, Informatica, ERP, and third-party patient services applications.
Experience with Salesforce Financial Services Cloud or equivalent Financial Services CRM platforms and their use cases.
Experience delivering projects using Agile, hybrid, or scaled Agile frameworks such as Scrum or SAFe, and adapting methodology to client context.
Customer orientation and strong client relationship-building skills.
Strong background in cloud computing solutions.
Experience leading an application functional team (configuration, customization, Force.com development) or an application integration team, including data integration and data modeling.
Prior consulting experience with medium to large consulting firms focused on cloud computing-related consulting, such as solution architecture, storage, SaaS, multi-tenant computing, or large-scale computing environments.
PMP or other project management certification.
Salesforce.com or other cloud platform certification.
Experience with headless or composable CRM architecture patterns.
Experience managing technical delivery across distributed onshore/offshore teams.

Responsibilities

Lead end-to-end Salesforce transformation programs, delivering against scope, schedule, budget, quality, and client expectations.
Serve as a trusted advisor to client stakeholders and provide delivery leadership, governance, and strategic guidance.
Build, lead, and mentor cross-functional onshore, offshore, and client teams.
Oversee Salesforce solution delivery across Financial Services platforms and ensure alignment with business objectives and architectural standards.
Manage program financials, resource planning, delivery operations, reporting, and continuous improvement initiatives.
Support sales pursuits, solutioning, AI-enabled delivery, and the development of Salesforce capabilities and offerings for Financial Services clients.
Manage complex program activities involving Salesforce, integrations, data migration, testing, deployment, and production support.