Lead Salesforce Developer

Marriott Vacations Worldwide

About The Position

The Lead Salesforce Developer designs and implements Salesforce applications and enhancements in support of Marriott Vacations Worldwide (MVW). The role collaborates with Global Technology functional teams to design, promote, and deliver solutions using Salesforce technologies, and works with vendors and managed service provider (MSP) partners on projects and processes. It provides Level 3 incident and service-request support and guides Level 1 and Level 2 associates and MSP representatives. The position partners with business analysts and architects to understand business capabilities and features, translates requirements and architectural direction into technical solution documents and diagrams, and contributes to supplier bid packages. It reviews supplier proposals, technical designs, test plans, and work products, while overseeing alignment with approved designs, MVW policy, and application-development best practices. It also works with project-delivery roles on project-management measures and delivery requirements, supports production incidents, and contributes to MVW’s best-practices library. The role operates within MVW Global Technology’s multi-year effort to modernize technical and digital products and platforms. It calls for Salesforce expertise, sound technical judgment, collaboration across business and technology groups, and the ability to work effectively with suppliers in a globally sourced operating model.

Requirements

Bachelor’s degree in information technology or a related discipline, or equivalent work experience.
7–9 years of experience designing and delivering Salesforce solutions across multiple product lines, countries, and jurisdictions.
Progressive experience designing, delivering, and extending enterprise-scale Salesforce applications.
Significant experience in a globally sourced operating model that uses suppliers for application-development services.
Experience using applications such as Atlassian Jira.
Extensive knowledge and experience with Salesforce CRM Core.
Familiarity with the full software development lifecycle.
Experience designing and writing code using Lightning, Apex, Visualforce, SOQL/SOSL, and JavaScript.
Experience with Salesforce integration design and development, including events, SOAP/REST/Bulk APIs, Canvas, and authentication.
Proficiency debugging and troubleshooting Salesforce applications.
Experience working with DevOps practices.
Experience with Salesforce managed packages and Salesforce administration.
Understanding of Salesforce custom application design, including platform limits, throttling, security, certificates, APIs, and authentication.
Ability to perform unit testing and debugging to ensure application quality and reliability.
Strong analytical and problem-solving skills, including the ability to identify Salesforce application risks and propose solutions.
Ability to gather and analyze business requirements and tailor Salesforce solutions to organizational needs.
Ability to plan, execute, and deliver solutions on time and within budget while meeting technical and quality requirements.
Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical stakeholders.
Customer-service orientation and ability to understand and address client needs.
Ability to collaborate with Global Technology colleagues at all levels, vendors, and managed service providers.
Ability to lead and motivate teams and drive successful implementation and adoption of Salesforce solutions.
Adaptability to changing project requirements and organizational dynamics in a matrixed environment.
Commitment to continuous learning and staying current with Salesforce features, updates, and best practices.
Attention to detail and a proactive approach to identifying and addressing potential issues.

Nice To Haves

Salesforce Admin and Platform Developer I and/or II certifications.
Salesforce Service Cloud Consultant, Sales Cloud Consultant, Experience Cloud Consultant, AI Associate/Specialist, CPQ Specialist, Advanced Admin, Platform App Builder, or Field Service Lightning Consultant certifications.
Experience with Experience Cloud, Revenue Cloud, Field Service, and/or CDP.
Experience with Heroku Connect, Chargent Payments, and/or OwnBackup.
Copado Enterprise experience.
SFDX experience.
Experience using Splunk.

Responsibilities

Design and implement Salesforce applications and enhancements supporting MVW.
Collaborate with Global Technology functional teams to design, promote, and deliver Salesforce solutions.
Work with vendors and managed service provider partners on projects and processes.
Provide Level 3 incident and service-request support, and guide Level 1 and Level 2 associates and MSP representatives.
Partner with business analysts and architects to understand desired features and business capabilities.
Translate business requirements and architectural direction into technical solution documents and diagrams for supplier bid packages.
Review and develop supplier bids and proposed work orders with others.
Review supplier technical designs or develop solution-engineering documents as needed.
Oversee and approve supplier-developed designs and test plans.
Coordinate with project-delivery roles to establish project-management measures and delivery requirements.
Review supplier work products for alignment with approved design specifications, MVW policy, and application-development best practices.
Provide advanced support during production incidents and share knowledge with suppliers to help them resolve future issues independently.
Create or enhance standards for the MVW Best Practices Library.
Perform other appropriate or assigned duties.