100% Remote Salesforce Business Systems Analyst

DMS Vision • Frisco, TX

22h • Remote

About The Position

The Salesforce Business Systems Analyst will gather and document business requirements and build test cases for integrations being delivered from MuleSoft into the Salesforce/UCI Ascend ecosystem. The role focuses on documenting integrations with Salesforce Experience Cloud and Service Cloud and developing thorough test cases and acceptance criteria. UCI Ascend is an alumni portal built on Salesforce Experience Cloud; its integration pathways, called Interims, are built on Salesforce Service Cloud. The position is a 6+ month contract and is 100% remote.

Requirements

• Proven Salesforce experience, particularly in business analysis and integrations.
• Salesforce Administrator certification.
• Hands-on experience with MuleSoft or another integration platform.
• Strong understanding of Salesforce integration methodologies and data mapping.
• Excellent communication skills for stakeholder management and team collaboration.
• Attention to detail and ability to create clear, thorough acceptance criteria.
• Solid understanding of Salesforce Experience Cloud and Service Cloud.

Nice To Haves

• Experience with UCI Ascend, Interims, or similar applications.
• Knowledge of API management and integration best practices.

Responsibilities

• Collaborate with subject matter experts, business partners, and developers to gather and document business requirements for MuleSoft integrations with UCI Ascend, using interviews or recorded sessions.
• Analyze and create detailed test cases and acceptance criteria for integration projects, including integrations that are already built, in development, or not yet documented.
• Work with development teams, MuleSoft developers, and Salesforce administrators to support seamless integrations.
• Perform gap analysis between current Salesforce functionality and desired business needs.
• Support user testing, troubleshooting, and issue resolution related to integrations.

What This Job Offers

• Education Level: No Education Listed