Sr. Salesforce Business Analyst (B2B Commerce) || 100% Remote role

DMS Vision•Frisco, TX

13h•Remote

About The Position

The Senior Salesforce Business Analyst/Consultant specializes in Salesforce B2B Commerce and leads a high-performance project team building enterprise-level Salesforce solutions. The role focuses on B2B Commerce implementations and may also support broader Salesforce initiatives across Sales, Service, and Experience Cloud projects. The position owns functional requirements and solution design across implementation phases, facilitates client workshops, and configures Salesforce solutions using declarative tools.

Requirements

At least 5 years of total Salesforce experience across CRM, Service, Sales, Experience Cloud, or related areas.
At least 2 years working with Salesforce B2B on Lightning.
At least 5 years of experience in a client-facing Business Analyst or Functional Architect role.
Expertise leading functional requirements workshops.
Ability to produce clear functional documentation, user stories, and acceptance criteria.
Extensive knowledge of Salesforce declarative tools, including flows, page layouts, permissions, and custom objects.
Deep understanding of Salesforce B2B Commerce features, including catalog and product management, buyer groups, contracted pricing, checkout, and invoicing.
Expert knowledge of the Salesforce B2B Commerce data model.
Salesforce Administrator certification or equivalent hands-on experience.

Nice To Haves

Experience with Salesforce Experience Cloud (Communities), CMS, and other Salesforce Clouds such as Service and Sales.
Relevant Salesforce certifications, such as Administrator, B2B Commerce on Lightning, Experience Cloud Consultant, or Service Cloud Consultant.
Working knowledge of project management principles and methodologies.
Experience leading geographically distributed teams across time zones and regions.
Broad experience integrating Salesforce with eCommerce systems and services, including payments, tax, invoicing, inventory, ERP/OMS, analytics, middleware, and global commerce scenarios.
Prior consulting experience.

Responsibilities

Lead client-facing functional workshops to explain native Salesforce capabilities and align solutions with client goals and challenges.
Serve as a Salesforce subject matter expert in client interactions, guide solution design, and help manage project scope.
Own functional requirements and solution design for Salesforce implementation projects, leading activities across all delivery phases.
Define business requirements and user stories with stakeholders, translating needs into actionable specifications for the delivery team.
Design and configure Salesforce applications to build customized solutions.
Configure Salesforce declarative tools, including flows, validation rules, custom objects, and page layouts, for B2B Commerce, Service Cloud, and core CRM use cases.
Build reports and dashboards, define automation, and support data integrity efforts.
Collaborate with project managers, technical architects, developers, designers, and QA testers to deliver projects successfully.
Address client escalations professionally and urgently, collaborating to resolve issues and maintain project momentum.
Keep current with Salesforce platform capabilities and apply new features to improve solution design and business value.
Provide thought leadership on Salesforce best practices, tools, and methodologies to improve project delivery and team effectiveness.