Salesforce Business Systems Analyst

TEKsystems•Pittsburgh, PA

1d•$50 - $60•Onsite

About The Position

The Salesforce Business Systems Analyst bridges business stakeholders and technical teams by gathering and analyzing business requirements, identifying process improvements, and delivering scalable Salesforce solutions aligned with organizational goals. The role supports and optimizes processes across Sales, Service, Marketing, and Customer Success, working in an Agile, fast-paced environment. It partners with Salesforce administrators, developers, architects, and cross-functional teams to design, implement, test, and enhance Salesforce functionality, while supporting data quality, governance, security, user adoption, and operational efficiency. This is a contract-to-hire position, fully onsite in Pittsburgh, Pennsylvania, with additional listed hub locations in Farmers Branch, Texas; Cleveland, Ohio; Birmingham, Alabama; Phoenix, Arizona; and Denver, Colorado. Applicants must be U.S. citizens or green-card holders.

Requirements

Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
At least 5 years of experience as a Business Systems Analyst, Business Analyst, or in a similar role gathering and creating functional and non-functional requirements.
At least 3 years of experience performing business analysis activities, including requirements gathering, process analysis, and documentation.
At least 2 years of hands-on experience with Salesforce Sales Cloud, Service Cloud, or related Salesforce products.
Strong understanding of business process analysis, requirements gathering, and documentation techniques.
Proficiency creating user stories, acceptance criteria, process maps, functional specifications, and test cases.
Knowledge of Salesforce platform capabilities, including data models, security, reporting, workflows, dashboards, custom objects, validation rules, and automation tools.
Experience working in Agile and Scrum environments, using Agile artifacts and participating in Agile ceremonies.
Hands-on experience with Salesforce CRM, including Sales Cloud and Service Cloud.
Experience writing validation scripts to support data quality and system controls.
Experience using Jira and Confluence, or similar project management and collaboration tools.
Strong analytical and problem-solving abilities, including translating complex business needs into practical technical solutions.
Excellent communication, presentation, and stakeholder management skills, with the ability to work across business and technology teams.
Must be a U.S. citizen or green-card holder.

Responsibilities

Collaborate with business stakeholders to gather, document, and validate business requirements.
Analyze business processes and identify opportunities for optimization, automation, and improved efficiency.
Translate business needs into functional specifications, user stories, acceptance criteria, process flows, and solution designs.
Partner with Salesforce administrators, developers, architects, and cross-functional teams to design and implement Salesforce solutions.
Configure and support Salesforce workflows, reports, dashboards, custom objects, validation rules, and automation tools.
Create and maintain user stories, process maps, functional specifications, and test cases.
Facilitate requirements workshops, stakeholder meetings, and solution review sessions.
Conduct gap analyses and recommend technology solutions aligned with business objectives and Salesforce best practices.
Support system testing, including planning and executing User Acceptance Testing, and manage defect tracking and resolution.
Monitor Salesforce system performance and recommend enhancements to improve user experience and operational efficiency.
Develop training materials, documentation, and job aids, and provide end-user support to encourage adoption.
Ensure compliance with data governance, security standards, and Salesforce platform best practices.
Use Jira and Confluence, or similar tools, to document requirements, track work, and support Agile ceremonies.
Write and maintain validation scripts to support data quality and system integrity.
Collaborate with Sales Cloud and Service Cloud teams to deliver consistent, scalable CRM solutions.