Salesforce Business System Analyst

Rootshell Enterprise Technologies•San Francisco, CA

About The Position

The Salesforce Business System Analyst creates and maintains Salesforce objects and functions, including fields, views, reports, dashboards, rules, and workflows. The role monitors and manages logs and errors for backend system integrations with Salesforce, translates business requirements into system solutions, and analyzes application and interface solutions. It also designs and develops complex reports as needed. The analyst drives and executes functional design, testing, change management, and end-user acceptance for projects and enhancements. The role supports day-to-day systems and interface issues, creates and manages comprehensive Business Requirements Documents (BRDs) for Sales-driven Salesforce and third-party integration work, and collaborates with business stakeholders to prioritize, assess, develop, test, deploy, and communicate enhancements and projects on schedule. Other duties may be assigned.

Requirements

Experience with ancillary marketing applications that may interface with Salesforce.com.
Design and implementation experience with Salesforce.com, Partner Communities, Marketing Cloud, or Marketo.
Experience with Service Cloud, Sales Cloud, and Salesforce Lightning.
Proven ability to manage multiple projects concurrently and drive delivery and execution.
Ability to drive business consensus and simplify processes and designs.
Ability to document interfaces and data flows.
Excellent written and verbal communication skills.

Responsibilities

Create and maintain Salesforce fields, views, reports, dashboards, rules, workflows, and other objects and functions.
Monitor and manage logs and errors for backend system integrations with Salesforce.
Translate business requirements into system solutions.
Analyze and determine application and interface solutions.
Design and develop complex reports as needed.
Drive and execute functional design, testing, change management, and end-user acceptance for projects and enhancements.
Support day-to-day systems and interface issues related to existing application solutions by interfacing with relevant teams.
Create, manage, and communicate comprehensive Business Requirements Documents (BRDs) for Sales-driven Salesforce and third-party integration enhancements and projects.
Collaborate with business stakeholders to ensure enhancements and projects are prioritized, feasible, developed, tested, deployed, and communicated as scheduled.
Perform other duties as assigned.