Salesforce Business System Analyst

Rootshell Enterprise Technologies • Dallas, TX

18h • Onsite

About The Position

Rootshell Enterprise Technologies Inc. is seeking a Salesforce Business System Analyst for a direct client in Dallas, Texas. The position involves supporting business stakeholders across groups such as Support, Services, and Partners in a global enterprise system. The role requires hands-on Salesforce business systems analysis, end-to-end implementation experience, and collaboration with business partners and technical teams. The job is listed as a long-term contract.

Requirements

• At least 5 years of hands-on Business Systems Analyst experience supporting business stakeholders across groups such as Support, Services, and Partners in a global enterprise system.
• At least 3 years of experience with Salesforce.com in an Enterprise IT environment.
• Experience with Salesforce is required.
• Agile/SCRUM experience is required.
• Excellent verbal and written communication skills.
• Self-motivated team player with clear and effective communication skills.
• Strong time-management and organizational skills, including the ability to manage multiple and changing priorities.

Nice To Haves

• Experience with Service Cloud, Customer Support, Case Management, and Communities is strongly preferred.
• Salesforce Admin Certification (201) is preferred.
• Knowledge and experience with the Einstein platform.

Responsibilities

• Support business stakeholders in groups such as Support, Services, and Partners on a global enterprise system.
• Contribute to end-to-end implementations, including project management, issue management, communication, and change management.
• Provide expertise and advice on Einstein platform solutions that follow platform best practices.
• Perform peer code reviews.
• Configure out-of-the-box Einstein.
• Configure data sources to extract data from disparate sources.
• Communicate effectively with organizational stakeholders, business partners, and technical teams.
• Provide a technical writing sample from a portfolio if invited for an interview.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed