Salesforce Business System Analyst
About The Position
Rootshell Enterprise Technologies Inc. is seeking a Salesforce Business Systems Analyst (BSA) for a client. The position is a contract role based in Dallas, Texas, with a hybrid work arrangement. The BSA will bridge business stakeholders and technical teams. The role focuses on gathering requirements, improving Salesforce processes, supporting system enhancements, and ensuring Salesforce solutions align with business needs across Sales, Customer Success, Operations, and Support. The ideal candidate has Salesforce knowledge, analytical skills, and experience translating business requirements into scalable system solutions.
Responsibilities
- Engage with stakeholders to understand business needs and pain points.
- Gather, document, and refine business and functional requirements.
- Translate requirements into user stories, process flows, and system specifications.
- Define acceptance criteria and ensure alignment with business objectives.
- Work with Salesforce administration and development teams to implement enhancements.
- Support Salesforce configuration changes involving objects, fields, workflows, validation rules, reports, dashboards, and automation such as Flow or Process Builder where applicable.
- Identify system gaps and recommend improvements.
- Design and maintain Salesforce reports and dashboards for operational and executive visibility.
- Support KPI tracking across sales, customer success, and operational teams.
- Ensure data accuracy, consistency, and governance across reporting layers.
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What This Job Offers
Education Level
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