Salesforce Business Analyst
About The Position
Gravie is seeking a Salesforce Business Analyst to act as the connective tissue between business stakeholders and engineering teams. This role involves translating customer needs into clearly scoped, actionable requirements, focusing on process documentation, requirements analysis, and backlog management. The ideal candidate will have hands-on Salesforce knowledge, strong business analysis instincts, and thrive in a curious, detail-oriented environment, turning ambiguous requests into precise, testable user stories. The position operates across B2B Marketing and Sales and B2C Service functions.
Requirements
- Bachelor’s Degree or equivalent
- 5 years of substantial experience in with Sales, Marketing, and Service processes and software solution delivery as a Business Analyst or Product Manager
- 3 years of experience with Salesforce and Jira
- History of tracking and tracing requirements through complex processes and multi-layered projects
- Excellent communication skills
- Demonstrated success getting results through collaboration
Nice To Haves
- Salesforce administrator certification
- Previous start up company experience
- Healthcare industry experience
- System integration consulting experience
Responsibilities
- Document Salesforce processes in Lucid to provide business context to engineering teams
- Analyze current state and requested requirements to document detailed business requirements
- Demonstrate standard Salesforce features and solutions built for Gravie
- Recommend CRM industry best practices to enhance user experience and reporting features
- Write user stories in Jira with testable AC by working with Quality Assurance
- Identify and communicate dependencies between stories in and out of the Salesforce backlog
- Manage priority of the backlog in Jira
- Manage communication and deadlines to deliver solutions on time
- Verify requirement delivery to coordinate story acceptance
- Coordinate UAT testing and release communications with business partners
- Support questions from production users
- Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.
Benefits
- Alternative medicine coverage
- Generous PTO
- Up to 16 weeks paid parental leave
- Paid holidays
- 401k program
- Transportation perks
- Education reimbursement
- Paid paw-ternity leave
- Standard health and wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
