Salesforce Business Analyst

Capgemini • Atlanta, GA

1d • $43,984 - $105,600 • Onsite

About The Position

We are seeking a dedicated Salesforce Business Analyst to join our DCX team and help support enterprise level Salesforce implementations. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Requirements

• 1- 3 Years of Experience
• Salesforce Administrator certification
• Relevant Salesforce Cloud certification(s) - Sales or Service Cloud
• Core consulting skills for a client facing role including communications, professionalism, meeting facilitation, and MS Office tools.

Responsibilities

• Working with Product Owner(s), define and analyze requirements/stories for implementation within Salesforce
• Create process and business flow diagrams, use cases, story boards, training documents and job aids for end users and business users using Microsoft Visio and PowerPoint
• Design a solution to meet the defined requirements within Salesforce. Review that design with Product Owner(s) for confirmation
• Configure the defined requirements within Salesforce
• Working with the Product Owner(s) and testing team, test the solution within Salesforce
• Support training activities executed by the business and Product Owner(s)
• Deploy updated solutions to the environments (Dev, Test, and Production)
• Perform data maintenance activities using Salesforce.com Data Loader
• Manage Salesforce user roles and permissions
• Monitor the Production Solution for errors and performance
• Triage and resolve production support tickets for issues reported in the Salesforce Production solution
• Manage the regular Salesforce upgrade process, including regression testing, potential remediation, and communications
• Collaborate with the other roles involved, such as Product Owners, Architects, and Project Managers

Benefits

• Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed