Salesforce Business Analyst
S R INTERNATIONAL INC•Phoenix, AZ
•Hybrid
About The Position
The State of Arizona (AZDES) is seeking an experienced Salesforce Business Analyst to collaborate with business stakeholders and IT teams in gathering, analyzing, and documenting business requirements for Salesforce applications. The selected consultant will support Salesforce enhancements, process improvements, testing, user training, and project delivery while ensuring business objectives are aligned with Salesforce capabilities.
Requirements
- 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst
- At least 2+ years of Salesforce Business Analysis experience
- Strong experience gathering, analyzing, and documenting business and technical requirements
- Hands-on experience with Salesforce Sales Cloud, Service Cloud, or other Salesforce modules
- Experience translating business requirements into functional specifications
- Experience working with cross-functional business and technical teams
- Experience with Agile methodologies (Scrum/SAFe)
- Experience using JIRA or Azure DevOps
- Strong analytical, communication, and problem-solving skills
- Experience supporting Salesforce configuration, testing, workflows, validation rules, reports, and dashboards
- Experience developing process flows, data mapping, and documentation
- Experience conducting user training and supporting change management initiatives
Nice To Haves
- Salesforce Administrator (ADM 201) or Salesforce Business Analyst Certification
- Experience with Salesforce Data Migration
- Experience with Salesforce APIs and integration tools
- Experience with Salesforce Reporting and Dashboards
- Experience managing Large Case Management Systems
Responsibilities
- Collaborate with business stakeholders and IT teams in gathering, analyzing, and documenting business requirements for Salesforce applications.
- Support Salesforce enhancements, process improvements, testing, user training, and project delivery.
- Ensure business objectives are aligned with Salesforce capabilities.
- Translate business requirements into functional specifications.
- Support Salesforce configuration, testing, workflows, validation rules, reports, and dashboards.
- Develop process flows, data mapping, and documentation.
- Conduct user training and support change management initiatives.
Benefits
- Flexible work from home options available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
