Salesforce Business Analyst

S R International • Phoenix, AZ

1d • Hybrid

About The Position

The Salesforce Business Analyst will collaborate with business units to gather, analyze, and document business requirements related to Salesforce. This role involves translating business needs into functional specifications and working with developers to implement scalable solutions. The analyst will serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and deliverables. Responsibilities include performing gap analysis, identifying areas for process improvement using Salesforce tools, and supporting the configuration and testing of Salesforce features. The role also involves assisting in managing Salesforce projects and enhancements, developing and maintaining process flows and documentation, conducting user training, and supporting change management efforts. Maintaining up-to-date knowledge of Salesforce platform capabilities and recommending best practices is also a key aspect of this position.

Requirements

• 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst
• At least 2 years working with Salesforce
• Proven experience in gathering and documenting business and technical requirements
• Strong understanding of Salesforce Sales Cloud, Service Cloud, or other Salesforce modules
• Ability to work with cross-functional teams in a collaborative environment
• Working experience with Agile methodologies (SCRUM / SAFe) and tools like JIRA or Azure DevOps
• Excellent communication, problem-solving, and analytical skills

Nice To Haves

• Salesforce Administrator (ADM 201) or Business Analyst certification
• Experience with data migration, integration tools, or Salesforce APIs
• Knowledge of reporting and dashboard tools within Salesforce

Responsibilities

• Collaborate with business units to gather, analyze, and document business requirements related to Salesforce.
• Translate business needs into functional specifications and work with developers to implement scalable solutions.
• Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and deliverables.
• Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities.
• Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports.
• Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
• Develop and maintain detailed process flows, data maps, and documentation.
• Conduct user training sessions and support change management efforts.
• Maintain up-to-date knowledge of Salesforce platform capabilities and recommend best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed