Salesforce Business Analyst

Gravie • Minneapolis, MN

2d

About The Position

Gravie is seeking a Salesforce Business Analyst to act as the liaison between business stakeholders and engineering teams. This role involves translating user needs into well-defined, actionable requirements. The position requires a deep understanding of process documentation, requirements analysis, and backlog management to ensure that developed solutions effectively address business problems. The role will support B2B Marketing and Sales, as well as B2C Service operations, necessitating hands-on Salesforce experience and strong business analysis skills. Ideal candidates are curious, detail-oriented, and adept at transforming ambiguous requests into precise, testable user stories.

Requirements

• Bachelor’s Degree or equivalent
• 5 years of substantial experience in with Sales, Marketing, and Service processes and software solution delivery as a Business Analyst or Product Manager
• 3 years of experience with Salesforce and Jira
• History of tracking and tracing requirements through complex processes and multi-layered projects
• Excellent communication skills
• Demonstrated success getting results through collaboration

Nice To Haves

• Salesforce administrator certification
• Previous start up company experience
• Healthcare industry experience
• System integration consulting experience

Responsibilities

• Document Salesforce processes in Lucid to provide business context to engineering teams
• Analyze current state and requested requirements to document detailed business requirements
• Demonstrate standard Salesforce features and solutions built for Gravie
• Recommend CRM industry best practices to enhance user experience and reporting features
• Write user stories in Jira with testable AC by working with Quality Assurance
• Identify and communicate dependencies between stories in and out of the Salesforce backlog
• Manage priority of the backlog in Jira
• Manage communication and deadlines to deliver solutions on time
• Verify requirement delivery to coordinate story acceptance
• Coordinate UAT testing and release communications with business partners
• Support questions from production users
• Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

Benefits

• Standard health and wellness benefits
• Alternative medicine coverage
• Generous PTO
• Up to 16 weeks paid parental leave
• Paid holidays
• A 401k program
• Transportation perks
• Education reimbursement
• Paid paw-ternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level