Salesforce Business Analyst

The Baldwin Group•Tampa, FL

1d•Remote

About The Position

The Baldwin Group is seeking a Salesforce Business Analyst to be responsible for the day-to-day configuration, support, maintenance, and enhancements of their Salesforce environment. This role involves effective communication with clients, developers, and internal stakeholders to meet the company's Salesforce needs. The analyst will also support senior leadership on strategic initiatives, collaborate with business stakeholders to identify requirements and develop scalable Salesforce solutions, and manage Salesforce projects from inception to completion. Key tasks include creating and maintaining Salesforce documentation, assisting with administrative functions like user management, performing configuration changes, evaluating new software solutions, serving as an internal resource for user support and training, and supporting the product owner in defining sprint value, priority, and scope.

Requirements

5+ years of proven experience as a Salesforce Administrator or Technology Business Analyst.
Proficiency in Salesforce Data Loader, Lightning, and automation tools like flow.
Familiarity with Apex classes and their application within Salesforce.
Demonstrated ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced environment while managing multiple requests.
Strong track record of identifying and optimizing process inefficiencies within Salesforce workflows.
Experience in evaluating and implementing new technology tools to enhance team productivity and efficiency.
Highly organized with meticulous attention to detail.
Effective team player with exceptional interpersonal, communication, and project management abilities.
Knowledgeable in Agile methodologies and tools such as Jira and Confluence.
Proficient in utilizing tools and processes like Lucidchart for formulating use cases and designing project requirements.

Responsibilities

Day-to-day configuration, support, maintenance, and enhancements to our Salesforce environment.
Effectively communicating with clients, developers, and internal stakeholders to fulfill the company's Salesforce-focused needs.
Support senior leadership on strategic initiatives and operational improvements.
Collaborate with business stakeholders to identify requirements and develop scalable Salesforce solutions.
Manage Salesforce projects from inception to completion, including information gathering, planning, and execution.
Create and maintain Salesforce documentation, such as process flows, data models, user training materials, and technical specifications.
Assist with administrative functions, including user management tasks such as new user setup/deactivation, profile management, permissions, public groups, and password resets.
Perform Salesforce configuration changes, such as validation rules, fields, page layouts, record types, custom settings, dashboards, and reports.
Evaluate new software solutions to enhance our technical stack.
Serve as an internal resource for Salesforce user support and provide training as needed.
Support the product owner in defining value, priority, and scope for upcoming sprints.