Salesforce Administrator

Alertus Technologies•Baltimore, MD

7d•$60,000 - $96,000

About The Position

Alertus is seeking a Salesforce Administrator to maximize efficiency and use of Salesforce features for the different internal audiences and stakeholders who use the system. This data-driven role applies Salesforce expertise to Alertus’s needs to deliver an effective user experience aligned with business processes. The successful candidate will work across departments and use Salesforce best practices to provide strategic insight into the full customer life cycle. The administrator will manage Salesforce access, adoption, security, permissions, data integrity, and forecasting accuracy; collaborate with executives and teams across Marketing, Sales, Production, Accounting, and Client Services, as well as the CEO; and establish reporting procedures and consistent system protocols. The role also evaluates and improves existing Salesforce processes, supports the customer life cycle from pre-sales through post-implementation feedback, and owns Salesforce training for internal users, including periodic company-wide system training.

Requirements

Excellent written, verbal, and interpersonal communication skills for technical and non-technical audiences.
Experience using Salesforce as a sales and marketing analysis tool.
In-depth understanding of the Salesforce platform, including the ability to build custom apps and objects, formula fields, and custom views.
Extensive experience with Salesforce reports and dashboards.
Thorough knowledge of Workflows, Process Builder, and Flows.
Strong understanding of Communities, Knowledge, and Data Categories.
Experience with Sales Cloud and Service Cloud.
Experience re-engineering and updating an existing Salesforce configuration to provide solutions for reporting, workflows, process builders, custom objects, and enhanced functions.
Experience with Data Loader.
Bachelor’s degree or equivalent experience.
Minimum of 2–4 years of Salesforce Administration experience.
Salesforce Administrator Certification.

Nice To Haves

Salesforce Advanced Administrator Certification.
Experience with Pardot.

Responsibilities

Administer Salesforce, including user access, adoption, security, permissions, data integrity, and forecasting accuracy.
Develop relationships with key executives and stakeholders in Marketing, Sales, Production, Accounting, and Client Services, as well as the CEO.
Create standard operating procedures for Salesforce reporting that internal users can apply as needed.
Evaluate Alertus’s current Salesforce usage and recommend and implement processes that better meet company objectives.
Understand the customer life cycle from pre-sales through post-implementation feedback to serve internal and external customers effectively.
Own Salesforce training for internal users and periodically provide company-wide system training.
Establish consistent Salesforce protocols and processes to help Alertus operate efficiently.