Salesforce Administrator

Elyon International•Washington, DC

About The Position

We are seeking an experienced Salesforce Administrator to support the administration, configuration, optimization, and ongoing enhancement of Salesforce solutions for a large-scale federal healthcare modernization program. The role works closely with business stakeholders, Salesforce developers, architects, product owners, and technical teams to keep the platform secure, reliable, scalable, and aligned with evolving business requirements. The Salesforce Administrator manages Salesforce environments, access and security, platform configuration, automation, reporting, data quality, troubleshooting, releases, testing, documentation, and sandbox and release processes. The position also supports federal security, privacy, accessibility, and governance requirements and identifies opportunities to improve business processes through Salesforce configuration and automation. This position is contingent upon ELYON’s receipt of contract award, Government acceptance of the proposed candidate, completion of required onboarding, and continued contract funding.

Requirements

Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or a related discipline, or equivalent relevant experience.
4+ years of hands-on Salesforce administration experience in enterprise environments.
Strong experience configuring and administering Salesforce applications.
Hands-on experience with Salesforce security, including profiles, roles, permission sets, sharing rules, and user access.
Experience with Salesforce Flow and declarative automation.
Experience creating reports and dashboards.
Strong knowledge of Salesforce data management and data quality practices.
Experience gathering business requirements and translating them into Salesforce configurations.
Experience supporting testing, troubleshooting, and production releases.
Strong analytical, documentation, and problem-solving capabilities.
Excellent communication and stakeholder engagement skills.
Ability to meet applicable federal background investigation requirements.

Nice To Haves

Previous experience supporting federal government or federal healthcare programs.
Experience supporting enterprise-scale Salesforce implementations.
Experience with Salesforce Service Cloud, Experience Cloud, Health Cloud, or Government Cloud.
Experience working alongside Salesforce development and integration teams.
Familiarity with Agile and DevSecOps delivery environments.
Experience supporting data migration or system modernization initiatives.
Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Platform App Builder, or other relevant Salesforce certifications.

Responsibilities

Administer, configure, maintain, and enhance Salesforce environments supporting enterprise business operations.
Manage users, roles, profiles, permission sets, sharing rules, and security settings.
Configure custom objects, fields, page layouts, record types, validation rules, and related platform components.
Develop and maintain automation using Salesforce Flow and other declarative capabilities.
Create and maintain reports, dashboards, list views, and other analytical tools.
Partner with business stakeholders to gather and analyze requirements and translate them into Salesforce solutions.
Monitor platform performance, adoption, data quality, and system usage.
Perform data imports, exports, cleansing, deduplication, and ongoing data maintenance.
Troubleshoot user and system issues and coordinate resolution with development and technical teams.
Support Salesforce releases, enhancements, testing, and deployment activities.
Coordinate with Salesforce Developers and Architects on complex enhancements and integrations.
Maintain platform configuration and technical documentation.
Support sandbox management and release processes.
Assist with user acceptance testing and validation of new functionality.
Ensure platform configurations align with applicable federal security, privacy, accessibility, and governance requirements.
Identify opportunities to improve business processes through Salesforce automation and configuration.