SalesForce Administrator

Melita Group

4d•Remote

About The Position

Melita is hiring a hands-on Salesforce Administrator to maintain and improve its heavily customized Salesforce org, which serves as the system of record for client work, team planning, case management, onboarding, and the MyMelita client portal. The administrator will own day-to-day platform administration, configuration, security, automation, and data integrity; partner with a developer on larger build and integration work; and help advance the company’s use of automation and AI. The role supports Melita’s internal Salesforce org and connected systems and works with teams across the company to translate business needs into maintainable platform solutions.

Requirements

At least 3 years of hands-on Salesforce administration experience.
Salesforce Administrator certification.
Deep command of declarative Salesforce tools, including Flows, permission sets, validation rules, record types, reports, and dashboards.
Experience administering a complex, heavily customized Salesforce org.
Comfort reading and debugging existing Apex and automations.
Strong data management skills, attention to detail, and a focus on data integrity.
Excellent communication and problem-solving skills, with the ability to translate business needs into platform solutions.
Self-starter who takes ownership, thrives on complexity, and follows through.

Nice To Haves

Additional Salesforce credentials, such as Advanced Administrator, Platform App Builder, or Agentforce or AI-related certifications.
Hands-on experience with Claude AI or other LLMs and with Agentforce, Einstein, or other Salesforce AI features.
Experience with integrations and middleware such as CData, APIs, or ETL tools, and with deployment and version-control practices.
Experience in HR, benefits, payroll, or professional services.

Responsibilities

Administer users, roles, profiles, permission sets, sharing rules, and login and access troubleshooting.
Maintain data quality and integrity through deduplication, validation rules, routine audits, and cleanup.
Manage sandboxes, change sets or deployment pipelines, releases, and current org documentation.
Monitor Salesforce seasonal releases and assess their impact on customizations before production deployment.
Build and maintain Flows, validation rules, page layouts, Lightning pages, record types, reports, and dashboards.
Translate business requests into well-designed, maintainable Salesforce solutions.
Partner with the developer on Apex-heavy and integration work, read and debug existing Apex, Flows, and invocable actions, and thoroughly test changes.
Support and extend the existing Claude AI integration with live Salesforce data and maintain connected-system setups used by automations.
Help lead adoption of Salesforce AI tools, including Agentforce and Einstein.
Serve as the first point of contact for Salesforce questions and issues and resolve them clearly and promptly.
Build relationships across Melita teams, understand their workflows, and turn that understanding into platform improvements.
Create training materials and enablement to help employees use Salesforce, including MyWorkspace and the case engine.