Salesforce Administrator

Think Together•Santa Ana, CA

8d•$90,000 - $95,000

About The Position

The Salesforce Administrator manages and maintains the Salesforce platform to ensure optimal performance and usability. The role works with stakeholders to gather requirements, implement solutions, and align the system with organizational goals and best practices, including security and access management, workflows, reporting, and dashboards. The Administrator configures and customizes Salesforce, maintains data structures and controls, oversees data movement between Salesforce and external systems, and monitors data quality and system performance. The role also develops reports and dashboards, collaborates with developers and vendors on integrations, evaluates Salesforce updates, and supports user training, adoption, and documentation.

Requirements

3–5 years of experience as a Salesforce Administrator or in a similar role.
Bachelor’s degree in business administration, Information Systems, or a related field, or an equivalent combination of education and experience.
Strong understanding of Salesforce functionality and features, including Sales Cloud, Experience Cloud, Pardot, Tableau, and customizations.
Proficiency in Salesforce administration, including user management, security settings, and data management.
Experience with Salesforce declarative tools such as flows and formula fields.
Familiarity with Salesforce Lightning Experience and Lightning components.
Solid technical skills and ability to identify and resolve system issues.
Strong attention to detail and ability to analyze complex data structures.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
Experience with Agile methodologies and project management tools.
Proficiency with Microsoft Office Suite, Outlook, and Teams; intermediate proficiency with Excel, Pivot tables, VLOOKUP, SharePoint, and PowerPoint.
Must pass Live Scan (criminal background check via fingerprinting) and provide a clear TB test.
Reliable transportation is required to meet the needs of the position.
Employees who operate a personal or company vehicle for work purposes must maintain a valid driver’s license and current auto insurance on file with HR.

Nice To Haves

Salesforce certifications, such as Salesforce Certified Administrator.

Responsibilities

Partner with cross-functional stakeholders to translate business objectives and requirements into scalable solutions aligned with organizational goals.
Design and customize Salesforce solutions to automate processes, simplify workflows, and improve user experience.
Develop and implement data privacy, governance, and role-based access controls.
Design and maintain Salesforce data structures, including custom objects, fields, validation rules, and record types.
Establish validation, reconciliation, and quality controls for data movement between Salesforce and external systems.
Conduct audits to identify data inconsistencies, duplicates, and system issues.
Create and maintain reports, dashboards, and custom views that support data-driven decisions.
Monitor system performance and identify and resolve issues or errors.
Collaborate with developers and third-party vendors to design and implement Salesforce integrations.
Evaluate Salesforce features and releases and recommend enhancements that meet business priorities and user needs.
Provide user training, guidance, and ongoing support to encourage effective use and adoption of Salesforce.
Document system configurations, processes, and user guidelines.
Perform additional responsibilities as assigned.