Salesforce Administrator
About The Position
Jacoby & Meyers is seeking a Salesforce Administrator to administer, configure, and maintain Salesforce in support of daily business operations. The role partners with business stakeholders to gather requirements and implement scalable, declarative solutions, while improving business processes through automation and ongoing platform enhancements. The administrator manages access, security, data integrity, and system performance; supports end users through troubleshooting and training; and collaborates with cross-functional teams to keep Salesforce aligned with organizational needs. The position also maintains system documentation and supports compliance with Salesforce governance and security standards. The role configures Salesforce objects, fields, layouts, record types, validation rules, formulas, and Lightning apps; builds and optimizes Flows and approval processes; administers users and security settings; and creates reports, dashboards, and list views. It also involves data management, integration support, release testing, user acceptance testing, change management, documentation, user training, and staying current with Salesforce features and best practices. The position is remote and requires residence in the United States.
Requirements
- Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent work experience.
- 3–5 years of experience administering Salesforce in a business environment or as a consultant.
- Strong understanding of Salesforce architecture, including standard and custom objects, the security model, profiles, permission sets, record types, and page layouts.
- Experience building and maintaining Salesforce Flows and other declarative automation tools.
- Experience with reports, dashboards, and data management tools such as Data Loader or Data Import Wizard.
- Familiarity with Salesforce Lightning Experience and Lightning App Builder.
- Experience supporting Salesforce integrations and understanding of REST APIs and data synchronization concepts.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong communication skills and ability to work effectively with technical and non-technical stakeholders.
Nice To Haves
- Salesforce Certified Administrator certification (required or strongly preferred, as stated in the posting).
- Salesforce Advanced Administrator certification.
- Salesforce Business Analyst or Platform App Builder certification.
- Experience with Sales Cloud and/or Service Cloud.
- Experience with data migration, cleansing, and governance.
- Familiarity with DevOps tools, sandbox management, and change deployment processes.
- Basic understanding of SOQL, Apex, or Salesforce development concepts to collaborate effectively with developers.
- Experience working in Agile project environments.
Responsibilities
- Administer, configure, and maintain the Salesforce platform for daily business operations.
- Gather stakeholder requirements and implement scalable declarative Salesforce solutions.
- Optimize business processes through automation, system enhancements, and continuous platform improvement.
- Manage user accounts, roles, profiles, permission sets, sharing rules, and security settings.
- Maintain data integrity and system performance and support compliance with governance and security standards.
- Configure custom objects, fields, page layouts, record types, validation rules, formulas, and Lightning apps.
- Build, maintain, and optimize Salesforce Flows, approval processes, and other automation.
- Create and maintain reports, dashboards, and list views for reporting and decision-making.
- Troubleshoot Salesforce configuration, automation, data quality, access, and functionality issues.
- Support integrations by coordinating with technical teams and assisting with testing and issue resolution.
- Perform data imports, exports, cleansing, and deduplication.
- Develop and maintain user guides, process documentation, configuration records, and release notes.
- Train users and provide ongoing support to promote adoption and Salesforce best practices.
- Test Salesforce releases and enhancements, coordinate user acceptance testing, and assist with change management.
- Stay current on Salesforce features, releases, and industry best practices, and recommend platform improvements.
- Collaborate with cross-functional teams to align Salesforce with changing business needs and organizational goals.
Benefits
- Flexible schedules.
- Medical, dental, vision, and pet insurance.
- 401(k) with company match.
- Company-paid life insurance and AD&D coverage; voluntary life insurance.
- Short-term and long-term disability.
- Employee assistance and travel assistance programs.
- Paid time off, paid sick time, and paid holidays.
- Health FSA and dependent care FSA.
- Accident insurance.
- Commuter transportation incentive.
- Cell phone and internet stipend.
- Fully paid parking.
- Learning and development programs.
- Remote positions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
