Salesforce Administrator

Haag, a Salas O'Brien Company•,

22h•$75,000 - $100,000•Hybrid

About The Position

Salas O’Brien is seeking a Salesforce Administrator to support the ongoing administration, improvement, and adoption of the Salesforce platform. Reporting to the Technology Manager, the role gathers business requirements, evaluates user feedback, and translates operational needs into scalable, user-focused solutions aligned with business objectives. The Salesforce Administrator manages user access and support, configuration, data quality, training, documentation, and platform governance. The position collaborates closely with the in-house Salesforce Developer on enhancements, integrations, and technical solutions. Success requires strong knowledge of Salesforce and Certinia, sound judgment in prioritizing and communicating work, and the ability to explain technical concepts and design options clearly to stakeholders at all levels. Employees located in the Dallas–Fort Worth or Houston areas are expected to work from a Salas O’Brien office approximately one day per week; employees outside those areas may work remotely. Occasional travel to either office may be required. The work environment is a professional office or remote-work environment with routine use of standard office equipment.

Requirements

Bachelor’s degree in information systems, computer science, business, or a related field, or an equivalent combination of education and relevant experience.
At least two years of Salesforce administration experience, including hands-on configuration of automation, security and access controls, objects, fields, page layouts, record types, applications, reports, and dashboards.
Proficiency in Salesforce administration and declarative configuration, including Flow automation, security, access controls, reports, and dashboards.
Knowledge of data-quality management, data imports and exports, testing, release management, and change governance.
Ability to gather and translate business requirements into scalable, best-practice solutions.
Strong troubleshooting, analytical, critical-thinking, and attention-to-detail skills.
Ability to communicate clearly, collaborate with developers and integration owners, and build effective relationships with stakeholders at all levels.
Ability to train users and stakeholders and create clear technical and process documentation.
Responsiveness and willingness to adjust priorities in a changing environment.

Nice To Haves

Salesforce Administrator certification.
Experience with Certinia and integrated third-party applications such as MuleSoft, Conga, Egnyte, and Concur.

Responsibilities

Administer Salesforce users, licenses, roles, profiles, permission sets, public groups, organization-wide defaults, sharing rules, and user onboarding and deactivation.
Configure and maintain Salesforce objects, fields, page layouts, record types, Dynamic Forms, actions, applications, Flow automation, approval processes, reports, dashboards, and mobile functionality.
Gather and document business requirements and translate them into scalable, maintainable Salesforce solutions.
Manage sandbox environments and support testing, deployment, validation, and documentation of configuration changes.
Maintain data quality through data standards, validation rules, duplicate management, imports, exports, audits, and appropriate automation.
Perform proactive security and access reviews, release-readiness activities, configuration reviews, and monitoring of automation and recurring errors.
Manage and resolve user support requests, troubleshoot issues, and escalate defects or development needs as appropriate.
Assess enhancement requests, coordinate approved changes, and follow established change-management and governance standards.
Coordinate user acceptance and regression testing, release communications, training, and documentation for platform changes.
Monitor user adoption and system usage and recommend improvements to processes, training, and system design.
Partner with the in-house Salesforce Developer and relevant stakeholders on integrations, connected applications, technical design, testing, deployment, and troubleshooting.
Support integrated applications, including MuleSoft, Conga, Egnyte, Concur, and similar business systems.