Salesforce Administrator

Accel Entertainment•Chicago, IL

6d•$65,000 - $80,000

About The Position

Accel Entertainment is a provider of locals-focused gaming and a large terminal operator in the United States. It supports more than 29,000 electronic gaming terminals at nearly 4,700 third-party establishments and 20 self-operated gaming locations across ten states. The company provides partners with gaming services that include manufacturing, content, payments, loyalty, customer service, data analysis and reporting, and cash logistics. The Salesforce Administrator manages requests and requirements, configures and maintains Salesforce across Sales Cloud, Service Cloud, and Field Service, and supports access management, data governance, reporting, releases, testing, and user adoption. The role also maintains platform health, evaluates new Salesforce capabilities and third-party applications, resolves user incidents, monitors integrations, and collaborates with technology peers. The position operates in a typical office environment, and travel may be required.

Requirements

Salesforce Certified Administrator credential.
At least 4 years of experience as a Salesforce administrator, including hands-on Sales Cloud or Service Cloud administration.
Experience leading requirements gathering, process analysis, and impact assessment, including writing user stories with clear acceptance criteria and triaging a request queue.
Experience testing, supporting UAT, and deploying changes through sandboxes in an Agile environment.
Hands-on declarative configuration skills, including Flow, Dynamic Forms, Lightning pages, reports, and dashboards.
Strong knowledge of user access management, including profiles, permission sets, permission set groups, and sharing.
Experience managing data with Data Loader, Workbench, or similar tools, including imports, deduplication, and reconciliation.
Ability to design scalable, role-based desktop and mobile solutions that support multiple business units or markets.

Nice To Haves

Bachelor’s degree in Information Systems, Business, or a related field.
Salesforce Advanced Administrator, Platform App Builder, Business Analyst, Field Service Consultant, or Agentforce Specialist certification.
Experience across Sales Cloud, Service Cloud, and Field Service, including the Field Service mobile app.
Experience working within SOX or similar change management and audit controls.
Experience maintaining org health, integrations, and AppExchange applications.
Background in gaming, route-based operations, or another regulated or field-service environment.
Ability to read and understand Apex triggers and classes when assessing change impact.
Evidence of staying current with Salesforce releases through maintained certifications, ongoing Trailhead learning, or introducing new platform features.
Experience with Agentforce, Tableau, or other Salesforce AI and analytics features.
Experience with tools such as Jira, DevOps Center, or change sets.

Responsibilities

Assess and triage Salesforce requests, route work appropriately, and escalate priority conflicts to Salesforce leadership.
Gather and document requirements, user stories, and acceptance criteria, resolving gaps with stakeholders before configuration.
Assess the impact of proposed changes on data, automation, security, reporting, integrations, and markets.
Configure declarative solutions across Sales Cloud, Service Cloud, and Field Service, including objects, fields, record types, validation rules, and Flow.
Manage Service Cloud case management, including queues, assignment rules, and escalation rules.
Configure Field Service work types, service territories, scheduling policies, dispatcher console, and mobile app.
Create role-based desktop and mobile experiences using Lightning pages and Dynamic Forms.
Build and maintain reports and dashboards.
Apply approved architecture standards and reusable patterns, and support onboarding new markets to the platform.
Administer users and licenses, supporting least-privilege access using permission sets and permission set groups.
Lead data cleanup, imports, deduplication, and reconciliation to prepare data for reporting, analytics, and AI.
Maintain sandbox environments and deploy configuration changes in line with release controls.
Perform pre-UAT testing, including permission-based and regression scenarios on desktop and mobile.
Prepare UAT materials, support weekly release readiness, validate production deployments, and provide audit evidence.
Lead communications, training, and documentation, and track usage to identify user support needs.
Proactively maintain platform health using Security Health Check, Optimizer, and Release Updates; retire legacy automation and unused configuration.
Monitor Salesforce releases and product roadmaps and recommend capabilities, including AI tools such as Agentforce.
Test promising capabilities in a sandbox and present benefits and risks to Salesforce leadership.
Support Salesforce users and coordinate with vendors when third-party applications are involved.
Oversee integrations, scheduled jobs, and AppExchange packages, and evaluate third-party applications before installation.
Participate in planning and review sessions and serve as a Salesforce resource for technology peers.
Perform other duties as assigned.