Salesforce Administrator

EverQuote•Cambridge, MA

8d•Hybrid

About The Position

Salesforce Administrator Location Cambridge, MA This role is required to report to our Cambridge office 3 days per week - Tuesday, Wednesday, and Thursday. About us EverQuote is a leading AI-powered growth solutions partner for regulated property and casualty insurance entities, enabling the largest insurance carriers and thousands of agents to maximize customer acquisition across digital channels. Fueled by our proprietary data assets and our AI traffic engine, EverQuote is transforming the way providers attract and engage consumers to grow market share. Joining our team puts you at the forefront of this transformation. You will collaborate with a group of builders to solve complex problems and reshape a massive industry. If you want to drive real-world impact and do the best work of your career, you’ve found your home. We move fast, follow the data, and hold ourselves to high standards. If that's how you work too, this is the role for you. About the role Reporting into our Sr. Manager, Agency Strategy & Operations, the Salesforce Administrator will have a deep understanding of our current setup and business objectives, and will proactively identify opportunities for optimization. This is not a ticket-resolution role, it's a strategic seat at the table for someone who partners deeply with GTM stakeholders to shape how we scale. They will drive platform governance, liaise with stakeholders, and support change management as solutions are assessed, implemented, and when appropriate not implemented. They will translate technical concepts into stakeholder-friendly terms and clearly explain design options and their potential impact.

Requirements

5+ years of experience supporting the Salesforce platform (or equivalent hands-on experience — e.g., via bootcamp, self-directed learning, or a related admin role)
Certified Salesforce Administrator
Experience with Salesforce Sales Cloud and Service Cloud, and connected apps
Excellent verbal and written communication skills, with the ability to explain technical solutions in nontechnical language
Working understanding of business analysis, with the ability to document processes and technical functionality
A strong customer-service mindset and genuine interest in solving problems

Nice To Haves

Familiarity with Agile methodologies
Certified Salesforce Platform App Builder
Certified Salesforce Advanced Administrator, Sales Cloud Consultant, or Service Cloud Consultant
Experience with basic Triggers
Experience supporting other GTM tools (e.g., HubSpot, Groove, Churnzero, Conga, DocuSign)
Knowledge of JIRA and Confluence

Responsibilities

Manage all aspects of user and license administration, including new user setup/deactivation, roles, profiles, permissions, public groups, org-wide defaults (OWD), and sharing rules
Own Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Manage sandbox environments
Identify and gather requirements, translating them into best-practice, scalable solutions with a focus on exceptional user experience
Manage integrations with third-party tools and applications to ensure seamless data flow and connectivity with Salesforce
Understand data management practices to improve Salesforce data quality and assess impact to the platform and end users
Own proactive system maintenance, including security and user access reviews, release updates, gap analysis, troubleshooting, and implementing solutions that enhance efficiency, data cleanliness, and reporting
Contribute to the platform roadmap and help define priorities in partnership with stakeholders
Support other applications that integrate with Salesforce or support the GTM teams
Address production support requests, including bugs and enhancements
Build deep knowledge of EverQuote's Salesforce configuration, integrations, and broader GTM tech stack
Support QA, testing, and User Acceptance Testing