Salesforce Administrator

Veralto Global • London, ON

7d • Hybrid

About The Position

The Salesforce Administrator is responsible for managing, optimizing, and supporting Trojan Technologies’ Salesforce platform to enable effective sales, service, and customer relationship management processes. This role provides day-to-day system administration, maintains data integrity, supports user adoption, and implements platform enhancements that improve business efficiency and decision-making.

Requirements

• Experience in Salesforce administration, including hands-on configuration of Sales Cloud or Service Cloud in a multi-user business environment
• Salesforce Certified Administrator credential (or demonstrated commitment to obtain within six months of engagement)
• Proven track record of translating business requirements into Salesforce configurations that improve user adoption and process efficiency
• Experience with Salesforce data tools (Data Loader, Import Wizard) and development of reports and dashboards
• Bachelor's degree in Business Administration, Information Technology, or a related field, or equivalent practical experience
• Strong communication skills with demonstrated ability to partner cross-functionally and support end users at all levels of the organization

Nice To Haves

• Experience with Salesforce Sales and Service Cloud and Field Service Scheduling
• Salesforce Advanced Administrator, Platform App Builder, or additional Salesforce certifications
• Familiarity with CRM integrations
• Background in a manufacturing, industrial technology, or B2B commercial environment
• Experience supporting global or multi-site organizations with complex CRM governance requirements

Responsibilities

• Administer and maintain the Salesforce platform (Sales Cloud, Service Cloud, Field Service), including user setup, roles, profiles, permission sets, and workflows, to ensure a secure and scalable environment.
• Design and implement custom objects, fields, page layouts, flows, validation rules, and dashboards that align Salesforce capabilities with evolving business requirements.
• Manage data quality initiatives — including deduplication, data imports/exports, and ongoing hygiene processes — to establish a trusted, single source of CRM truth.
• Execute system upgrades, release management, and sandbox deployments, testing to maintain platform stability and deliver continuous improvements with minimal business disruption.
• Develop and deliver user training, documentation, and adoption programs that empower Trojan Technologies associates to leverage Salesforce confidently and effectively.
• Analyze CRM usage data, build performance reports, and deliver actionable insights to Sales and Marketing leadership to support data-driven decision-making.
• Collaborate with IT and third-party vendors to manage integrations between Salesforce and other enterprise systems, including ERP and marketing automation platforms.
• Champion data governance policies and security best practices to ensure compliance with Veralto's data standards and internal controls.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level